AvMed Health Plans Ranks Highest in J.D. Power and Associates - Customer Satisfaction Study for the Second Year in a Row

Share Article

For the second consecutive year, AvMed Health Plans ranks highest in member satisfaction in Florida, according to a study released by J.D. Power and Associates.

Delivering a superior member experience is at the core of everything we do at AvMed, and this customer satisfaction ranking reflects that ongoing commitment.
- Michael P. Gallagher, AvMed President & CEO

For the second consecutive year, AvMed Health Plans ranks highest in member satisfaction in Florida, according to a study released by J.D. Power and Associates.

“Delivering a superior member experience is at the core of everything we do at AvMed, and this customer satisfaction ranking reflects that ongoing commitment,” said Michael P. Gallagher, AvMed President & CEO.

AvMed outperformed all other plans in overall member satisfaction in Florida. AvMed scored 729 in overall member experience on a 1,000 point scale, above the state average in Florida of 694. AvMed also scored highest in Florida in six of the seven factors: customer service, coverage and benefits; information and communication; provider choice; statements, and approval processes.

“Providing an outstanding customer experience that engages our members benefits our employer clients by creating a healthier and more productive workforce,” said James M. Repp, AvMed Senior Vice President of Sales and Marketing.

The 2013 Member Health Plan Study compares member experiences with commercial health insurance plans at the regional level. Results provide benchmarks for service quality and also identify key performance objectives to improve member satisfaction. Study findings are based on more than 33,000 completed responses. The study was conducted in December 2012 and January 2013. For more comprehensive health plan rankings for the Florida region, please visit https://pictures.dealer.com/jdpower/561143420a0d02b7012833ff48e1b071.pdf.

About AvMed Health Plans
AvMed has been providing health care coverage to Florida citizens and businesses for over 40 years, serving large and small employers in most major markets around the state. AvMed provides Medicare Advantage products in Broward and Miami-Dade counties, and Individual coverage in Broward, Miami-Dade and Palm Beach counties. For more information about AvMed, visit http://www.avmed.org.

About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Conchita Ruiz-Topinka
AvMed Health Plans
(305) 671-7306
Email >
Visit website