Parature is extremely honored to be selected as a two-time Stevie Awards winner for best new customer relationship management solution and customer service solution.
Herndon, VA (PRWEB) March 13, 2013
Parature, a global leader in cloud-based customer service software, announced today that the company has been named a two-time winner in the Seventh annual Stevie® Awards for Sales & Customer Service in two categories: Sales or Customer Service Solutions Technology Partner of the Year and Best New Customer Service Relationship Management Solution.
Parature was presented a Silver Stevie® for Sales or Customer Service Solutions Technology Partner of the Year for its multi-channel customer service software which helps mid-market to enterprise organizations across major industries such as government, education, software/tech, retail, gaming, media and more to deliver efficient and effective multi-channel customer service and an improved customer experience, even across emerging customer service channels including social media and mobile. Parature has been listed on the Inc. 500 | 5000 list for six consecutive years, the Deloitte Technology Fast 500 for four of the last five years, has been selected as a CRM Watchlist winner and CRM Magazine Service Leader in 2012 and 2013, and is now proud to announce its inclusion as a Stevie® Award winner.
In the Best New Customer Service Relationship Management Solution category, Parature was presented a Bronze Stevie® for its newly-announced Social Monitor, the first social monitoring product designed specifically for customer service teams. This new solution from Parature allows organizations to seamlessly integrate social media as a customer service channel, allowing customer service teams to monitor, manage, collaborate among departments, and respond in real time to customer service and support questions and conversations. Most importantly, the data and information from these customer service and support questions, conversations and feedback can be collected and reported on, so that organizations can obtain a complete multi-channel customer service history.
“Parature is extremely honored to be selected as a two-time Stevie® Awards winner for best new customer relationship management solution and customer service solution technology partner of the year,” says Parature Co-founder, Duke Chung. “To be recognized for both our core product, as well as our latest product release to support the emerging customer service channel of social media, truly means a lot to us. We are committed to setting the standard for customer service solutions and customer service, so these awards tell us that Parature is continuing forward in the right direction.”
The Stevie® Awards for Sales & Customer Service are the world’s top sales, contact center and customer service awards. The Stevie® Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM. More than 100 members of eight specialized judging committees determined Stevie® Award placements from among the finalists during final judging this year.
Parature’s commitment to customer service excellence has never been higher,” notes Chung, “and to be recognized among this year’s elite group of nominees, and then to also have many of our customers honored with Stevie® Awards, is truly rewarding for Parature.”
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support approximately 55 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries.
Parature is among the 2012 Deloitte Technology Fast 500 and is the recipient of numerous product, technology, and leadership awards including the 2013 CRM Watchlist and 2013 CRM Magazine Service Leader Awards. Parature is used by some of the world’s most innovative organizations, federal agencies and companies, including IBM, Ask.com, the EPA, Tagged, the National Network of Digital Schools and Threadless. Parature is headquartered in Herndon, Virginia. For more information, visit http://www.parature.com, follow @parature on Twitter, or like us on Facebook at facebook.com/parature.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.StevieAwards.com.