Battlebridge, Essex (PRWEB UK) 14 March 2013
Green Apple has launched its 365 day money-back guarantee, which allows shoppers to send back their new floor up to a year after the date of delivery if they are not completely satisfied with their purchase. The flooring company has pledged to provide the customer with a full refund, including any delivery costs, and will also pay the full cost of return carriage if the customer decides to return their product within the specified time frame.
The team will also arrange collection of goods on a day that’s convenient to the customer.
Naturally, there are several terms and conditions that customers need to adhere to if they’re thinking of sending their flooring choice back to Green Apple, which operates its own warehouse in Battlesbridge, Essex. Goods can only be returned if they are still in their original packaging, though the company accepts that the customer will usually need to open and inspect one pack upon delivery.
So what prompted Steve and the Green Apple management team to introduce such a remarkable policy? Managing Director Steve MacVicar explains all.
“Like any business, we wanted to look at ways to draw customers away from our competitors and make our company stand out in a market which is dominated by several big household names,” he says.
“We recognised that shoppers are looking for security at every stage of the buying cycle – they want to know they have control over their purchase even after the transaction has taken place and the product has been delivered. As our customers pay for their flooring online via our VeriSign secured checkout system, they usually don’t get the opportunity to see and handle the product to get a real feel for how it’s going to look in their property. Offering such an extensive returns policy reassures them that they are able to change their minds if they aren’t satisfied with their initial choice.”
To Steve’s knowledge, no other flooring supplier in the UK is offering such an impressive returns period. Visit Green Apple’s website for a full description of the firm's returns and cancellation policy.
Green Apple Flooring supplies an extensive range of laminate, solid wood and engineered oak wood flooring to the UK. The company is proud to stock flooring and maintenance products from some of the best-known flooring brands in Europe, including Quickstep and Elka, at extremely competitive prices. For more information please call 0800 002 9525 to speak to a member of staff directly.