Coppell, Texas (PRWEB) March 18, 2013
Product Support Services, Inc. (PSSI), a specialized provider of service supply chain and reverse logistics solutions for the electronics industry, today announced the company has hired industry veteran Russell Joly as Vice President, Technical Operations.
Joly previously served as a contractor for PSSI’s reverse logistics operation in Illinois. In this capacity, Joly managed an embedded operation which was responsible for reverse logistics processing, repair and refurbishment of product returns for a major retailer. Processing 10,000 units each month, the operation performed repair and remanufacturing on products ranging from 92" TVs to notebooks, netbooks and a wide variety of consumer goods. During his service as contractor, Joly transformed the operation applying Lean Manufacturing and 5S principles to the operation, significantly reducing operational costs, while dramatically improving the conversion of returned material into sellable goods.
Joly brings more than 30 years of aftermarket services experience to his role at PSSI, where he will oversee PSSI's reverse logistics, repair and refurbishment operations, engineering and materials. According to PSSI CEO, Robert Cook, “Russell’s substantial background in service supply chain management, as well as a strong track record of electronic product service, repair, remanufacturing and service experience, will enhance PSSI's ability to develop and deliver innovative solutions for its customers. Russell has played a major role in the product services industry.”
Prior to joining PSSI, Russell was COO of Zigmo, a national service installation and repair organization that performed repairs on thousands of products each month. As a Vice President National Service and Firedog at Circuit City, he managed the Firedog service operation and transformed their service division from a cost center to a profit center in less than 18 months. As Vice President of Service and Support at RadioShack, he enhanced the reverse logistics service operation that allowed RadioShack's 7,500 retail locations to become the destination for quality repair services, no matter where the product was purchased. Processing over 5 million items a year for various wireless carriers and OEM’s, Joly’s service organization was recognized as an innovative and quality service provider.
“We're confident that Russell's expertise and industry experience will be instrumental in building PSSI’s reputation as a world class service operation. Russell’s addition to the PSSI executive team will bolster PSSI’s capabilities in bringing innovative reverse logistics solution to original equipment manufacturers (OEMs), retailers, distributors and third party logistics providers (3PLs) across the U.S.,” said Cook.
In this role, Russell will report to PSSI President and COO, Bill Biancaniello.
About Product Support Services, Inc.
Based in Coppell, Texas, Product Support Services, Inc. (PSSI) provides service supply chain solutions to assist OEMs, service providers, retailers, distributors, carriers and 3PLs provide reverse logistics solutions including product returns management and depot repair services that optimize value recovery on returned products and extend the life-cycle on deployed electronics. Operating from 80,000 Sq. Ft. facility in a triple free port zone, PSSI employs lean manufacturing principles and is an ISO9001:2008 certified operation.