FMSI’s detailed reporting solution, which includes individual teller transaction metrics, will help our branch managers to better measure and analyze their branch performance.
- Robert Martin, Project Manager at Shell FCU
Alpharetta, GA (PRWEB) March 22, 2013
Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Shell Federal Credit Union (Shell FCU) has adopted FMSI’s Teller Management System™ (TMS). The $433 million Texas-based financial institution can now better align their tellers with forecasted account holder activities in their eight-branch locations, helping them to improve service levels and gain, expense reducing, staffing efficiencies.
“We are always looking for ways to improve our service and branch processes, “says Robert Martin, Project Manager at Shell FCU. “With the help of FMSI’s Teller Management SystemTM, we identified several areas in our branch reporting capabilities that we could enhance, helping us to improve our member service experience and our branch workforce optimization.”
FMSI’s Teller Management System™ addresses the concerns of today’s financial institutions: keeping down expense while improving service levels in the branches. Through the collection and then preparation of teller transaction data from an institution’s core system, TMS quickly empowers management teams with easy to read and actionable business intelligence.
“FMSI’s detailed reporting solution, which includes individual teller transaction metrics, will help our branch managers to better measure and analyze their branch performance,” adds Martin. “As a result, we are confident our staffing efficiencies will improve, our sales will increase and our service levels will rise.”
“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very branch specific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity."
About Shell Federal Credit Union
Shell FCU is a member owned and operated cooperative serving Harris County, TX. We offer a wide range of services at no-cost or at lower costs than traditional financial institutions, including more favorable rates on dividends and loans. Learn more at http://www.shellfcu.org.
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems - The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI gives banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.