HomeQ Takes Customer Service to Next Level with Launch of Real Time Chat

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New Live Chat Feature Allows Online Shoppers to Communicate with Customer Service Representatives While Browsing Online.

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We always strive to provide our customers with the tools to shop with ease from anywhere they choose.

Business Review today announces HomeQ’s dedication to providing superior customer service with launch of live chat feature set to bring online shoppers a brick and mortar purchasing experience with access to HomeQ agents for real time assistance. Customer service representatives can be accessed 9 a.m. to 5 p.m., Monday through Friday by clicking the live chat feature at the top of each page or responding with an agent ‘pops up’.

According to Australia’s Department of Broadband, Communications and the Digital Economy, 67% of online shoppers who purchase items online do so for convenience. HomeQ’s chat feature is set to provide customers with an ‘in store’ level of convenience in the comfort of their own homes by also ‘popping up’ and asking shoppers if they are in need of assistance the same way a customer service representative would approach shoppers in a showroom. The chat box, which can be dismissed simply by clicking the ‘close’ button if no assistance is needed, will automatically populate into an email feature if shoppers click on it during off hours. “We place an extremely high value on providing shoppers with a great customer service experience,” says, Rahul Raja of HomeQ, “Whether they’re shopping online for designer replica furniture for their homes or office furniture for their business, we always strive to provide our customers with the tools to shop with ease from anywhere they choose.”

The HomeQ Concept provides customers with high-quality furniture at the lowest possible price point without compromising on convenience by providing customers with the latest communication tools and also by allowing shoppers to choose from a huge range of colours and materials. HomeQ takes the customer experience even further by eliminating a large percentage of the costs by getting rid of expensive retail stores, wholesalers, agents and other unnecessary links to give shoppers a product direct from the manufacturer. The Live agent chat box is available immediately on the website.

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With over 25 years’ experience in dealing furniture and leather, HomeQ is an online replica furniture store run by a passionate staff of design professionals that were sick of scouring websites on the Internet and being limited in their choice of furniture. Just because you're buying replica furniture, doesn't mean that you don't deserve the same options in colours and materials that the original pieces do - this simple philosophy is what drives us here at HomeQ.

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Alex Waters
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