(PRWEB UK) 29 March 2013
The team at Prestige Flowers are continuously looking for new innovative ways to give each and every customer the very best level of service. Already, they have the finest in-house team of customer care agents readily at hand to take customer calls and emails, with a live chat function on the website. It has never been easier to speak to one of their representatives.
Prestige Flowers have now teamed up with the Royal Mail. For all customers, they will have the option to receive text message updates on their orders as and when it happens. This new SMS system is state of the art and works when each item is scanned with the Royal Mail. Customers will know exactly when the bouquet of flowers has been dispatched and they will know exactly when their lucky recipient receives the flowers.
Customer will also be informed instantly if there have been any problems with the delivery, making sure that all goes to plan. Should the recipient be out at the time of delivery, the customer will be told exactly where the flowers are being held and will be given the option to collect them or have them redelivered at a convenient time.
This new service means that Prestige Flowers are now a leading brand for quality and customer service all backed by a policy of 100% Satisfaction Guarantee. The management team have said, “The customer experience with us is equally as important as the quality of the product received. We regularly receive excellent feedback from our valued customers, in turn; this has made Prestige Flowers the customer choice when it comes to floral needs.”
This new system is set to be fully integrated by April 2013.