"we needed to re-think and re-architect key parts of our service platform,"
Encinitas, CA (PRWEB) March 28, 2013
On March 28, FreedomVoice will be launching its newest version of WebLink, its online control panel. The release of the new platform expands on FreedomVoice's vision for helping businesses of all types and sizes be more productive utilizing the FreedomVoice cloud phone system. This upgrade is the first of a set of new tools that both channel partners and customers can use to personalize their phone service.
The new online control panel allows the user to generate real-time visual call reports;
upload new greetings; a graphical display of call volume; and generate visual ACD reports that provide data for a specified range of dates. All this on a friendlier and faster interface!
This represents a step forward in user experience design, not just for the customers, but for FreedomVoice going forward. Better visibility with improved look and feel are just the first steps in an ongoing UX purpose for the organization.
FreedomIQ channel partners will appreciate the modified support section with even more helpful documentation, a searchable Knowledge Base, a new User Guide, and better visibility over any support tickets.
"We needed to re-think and re-architect key parts of our service platform to make the things we wanted to do possible," said Nick Gowdy, the FreedomVoice Product Manager.
The feedback from the early adopters has been positive thus far. As FreedomVoice looks to the future, WebLink version 4 will provide the platform and scalability that its 30,000 users will count on for an efficeint and productive cloud-based phone system.