We’ve been absolutely delighted with SoundConnect’s service.
Boston, MA (PRWEB) March 29, 2013
SoundConnect has brought on a not-for-profit customer in Smart Card Alliance. An existing customer, who knew that the products and services SoundConnect offers would not only meet Smart Card Alliance’s needs, but also exceed them, referred SoundConnect to Smart Card Alliance.
Smart Card Alliance was in search of a conferencing provider for operator assisted calls as well as reservationless audio and web conferencing.
According to SoundConnect President Tom Sullivan, “SoundConnect moved in to not only provide these industry-leading services to Smart Card Alliance, but to provide exceptional customer support service as well. When Smart Card Alliance joined the SoundConnect family, SoundConnect became committed to providing customer service long after the sale was finalized.”
Debra Marshall, Manager, Communications at Smart Card Alliance stated, “We are a global organization, with members and staff who work remotely. We maintain constant touch with each other through conference calls during the week, and we’ve been absolutely delighted with SoundConnect’s service. We travel throughout the country at least once a month for conferences and events, and provide dial-in numbers to those who are unable to participate in person. We’ve never had an issue with any of the technical services provided. In terms of customer service, I’ve found SoundConnect to be extremely responsive and professional from beginning to end. I always alert our rep when we will be traveling and need bridge numbers or operated-assisted calls, and she (Beth Peters) is in a large part responsible for the success of these calls. She reaches out to me before and after events to ensure that we have everything we need for follow-up, such as call recordings or participants. This is a technically excellent company with the people skills to match. We are so pleased with SoundConnect.”
About Smart Card Alliance
The Smart Card Alliance is a not-for-profit, multi-industry association working to stimulate the understanding, adoption, use and widespread application of smart card technology. The Alliance invests heavily in education on the appropriate uses of technology for identification, payment and other applications and strongly advocates the use of smart card technology in a way that protects privacy and enhances data security and integrity. Through specific projects such as education programs, market research, advocacy, industry relations and open forums, the Alliance keeps its members connected to industry leaders and innovative thought. The Alliance is the single industry voice for smart card technology, leading industry discussion on the impact and value of smart cards in the U.S. and Latin America.
SoundConnect, LLC is an industry leading collaboration and telecommunications service provider. SoundConnect offers a comprehensive portfolio of collaboration products developed to enable communications, enhance remote meetings, and drive overall efficiencies for the end user and corporation. Products include web conferencing, webinars, event services, video conferencing, audio conferencing, hosted PBX, VoIP, Google Apps for businesses, Microsoft Lync and Cloud Services. For more information on SoundConnect and SoundConnect products, contact firstname.lastname@example.org or visit online at http://www.sound-connect.com.