Institute for Operational Excellence Announces New Online Training for the Office

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“Achieving Operational Excellence” Teaches the Steps to Business Growth

This course is based on the book The Office That Grows Your Business

This training is designed for office professionals

The Institute for Operational Excellence, the leading educational center providing training and innovative products for achieving Operational Excellence, announced today the release of a new online training for designing self-healing flow in the office.

Called “Achieving Operational Excellence in the Office,” the training is designed for office professionals in the service industries, hospital administration, insurance, finance, banking, manufacturing and other sectors. Through five modules, the training will teach participants how to:

  •     Design flow using nine guidelines
  •     Make flow visual
  •     Set-up flow so employees can fix it without management intervention
  •     Enable leadership to refocus their attention on activities that grow the business

The material and concepts presented in the training are based on the book The Office That Grows Your Business, which was written and published by the Institute for Operational Excellence in 2010.

“In today’s economy, it’s critical to engage all areas of an operation in business growth, and this training will show participants how to leverage the office to do just that,” says Kevin Duggan, founder of the Institute for Operations Excellence. “By showing viewers how employees can flow information in the office without managers coordinating, setting priorities, or holding meetings, office management can focus on growing the business: meeting with potential customers, working on product development, and improving customer service.”

The “Achieving Operational Excellence in the Office” online module costs $399 and includes unlimited access for 60 days. All purchases include a free copy of The Office That Grows Your Business.

Other trainings from the Institute for Operational Excellence are available at classes throughout the U.S. and Europe and on-site at companies. For the latest training schedule, visit our website at

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About the Institute for Operational Excellence
The Institute for Operational Excellence is a recognized leader and expert resource for organizations and individuals who want to design their enterprise to achieve Operational Excellence. Their renowned faculty has helped hundreds of global companies – from startups to Fortune 500 firms – with a wide range of offerings including training events, online teaching, conference speakers and informational articles.

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Elizabeth Duggan
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