"Clearly the best book on customer service management written in the last decade is Micah Solomon's High-Tech, High Touch Customer Service"-- Professor Frank Allen Philpot, George Mason University School of Management
Seattle, WA (PRWEB) April 02, 2013
High-Tech, High-Touch Customer Service, the latest bestseller from customer service consultant and customer loyalty keynote speaker Micah Solomon, has been selected as one of the 10 Best Strategy Books to Beat the Competition by Small Business Trends, announced Four Aces Inc., for whom Micah Solomon is the lead customer service consultant, customer loyalty consultant, and speaker.
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce (AMACOM Books/American Management Association) is the latest from Micah Solomon, the renowned customer service consultant and customer loyalty keynote speaker. Solomon's books on customer service, customer loyalty, and hospitality have been translated into eight languages and won multiple awards.
Here’s what Small Business Trends' Howard Lewinter has to say about Micah Solomon's "High-Tech, High-Touch Customer Service" and why it was chosen as one of the 10 Best Strategy Books of 2013.
"If you’ve been in business for any length of time, meaning pre-2008, then you know that the way you’ve always served your customers may not be working as effectively as it once did.
"Why this book is important: Social media, self-service technologies and the rise of mobile smartphones are disrupting traditional customer service for many companies. Customers are becoming more and more socially empowered. This book shows you how to maintain your company’s customer service edge against the competition and create loyal customer advocates."
About Micah Solomon
Micah Solomon was recently named a “new guru of customer service excellence” by the Financial Post. His latest business bestseller, "High-Tech, High-Touch Customer Service," as well as his perennial bestseller, "Exceptional Service, Exceptional Profit" (a collaboration with the creators of the modern-day Ritz-Carlton), have won multiple awards. His expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes, and the Harvard Business Review.
As the lead customer service consultant and customer loyalty consultant at Four Aces, Inc., Micah Solomon specializes in helping companies build customer service initiatives and customer loyalty transformations that provide both immediate results in today's challenging business environment and significant sustainability over time.
As a keynote speaker, Micah Solomon's uniquely inspiring and humorous keynote speeches on customer service and customer loyalty convey his passion for everything that makes a business great, delivered in his famously relaxed and friendly 21st-century speaking style. Micah is legendary for engaging his audiences through his sincerity, his genuine passion for his clients’ success, and his unique visual presentation style - no stock photos here, just real life examples.
An entrepreneur and business leader himself, Micah used the techniques he speaks about to build his company from a one-man home operation into a market leader in the manufacturing and independent entertainment field—a story well known to readers of FastCompany and Seth Godin’s marketing bestseller Purple Cow. Micah was also an early investor in the Apple-related speech recognition technology behind Apple’s Siri.