Bohemia, NY (PRWEB) April 02, 2013
On April 2, Rapid Recovery Solution responds to an article posted by insideARM that discusses how collection services can conduct business to ensure the preservation of their client’s reputation as well as collecting debt.
The insideARM article asserts that customer service and compliance are the critical aspects of client liquidation rates. The claim is made that through professionalism and no abrasive conduct, a client is much more likely to get the money (or the greatest amount of money) paid.
An example with a Midwestern hospital is used to highlight how collection services can yield a superior return on investment (ROI) result. The article alleges that the hospital was “dissatisfied with the customer service, degree of compliance, and decreasing liquidations.” As a result, the new collection agency stepped in and offered to remedy the complaints the hospital had with its previous service.
Stating that hospitals rely heavily on a positive reputation, the article felt that collections on behalf of the hospital required a certain delicacy and tact. By providing the appropriate customer service and adhering to compliance, the new collections agency was confident in yielding a higher return on investment.
The approach the collection agency took with hospital debtors was compared to the role of an ambassador. Treating the debtor with dignity and compassion was noted as a reason for a higher success rate. In contrast to the conduct of the collection agency, strong-arm tactics were written off as inappropriate and distasteful.
John Monderine, CEO of Rapid Recovery Solution, responds to the article by praising the conciliatory approach to debtors. “Collecting on debt can be a very uncomfortable time for the debtor. The obvious complication is that the debtor is being parted with money they feel that they need or don’t have to let go. Using strong-arm tactics to collect is essentially tantamount to asking for resistance. The old saying that you get more with sugar than vinegar holds very true in this scenario. If you let people maintain their dignity they are much more likely to act in a compliant fashion.”
Founded in 2006, Rapid Recovery Solution, Inc. is headquartered at the highest point of beautiful Long Island. Rapid Recovery Collection Agency is committed to recovering your funds. We believe that every debtor has the ability to pay if motivated correctly. We DO NOT alienate the debtors; we attempt to align with them and offer a number of ways to resolve not only your debt but also all their debts.