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Winston-Salem, North Carolina (PRWEB) April 04, 2013
East Coasters are brash and rude. West Coasters are lazy and laid back. We’ve heard it all before, these complaints of the people of the East and West coasts. But today, in an effort to finally give an answer to the age old question of which coast is better, DrScore.com, the nation’s leading online patient satisfaction survey company, looks at its data and discovers whose doctors do better. Is it New York or California?
The answer: California, but just by a bit. Doctors in California averaged a rating of 9.7 out of 10 by patients completing surveys, while doctors in New York averaged a rating of 9.4 out of 10. DrScore results showed that Californians gave their doctors better ratings in all of the following categories:
- Doctor’s friendliness and caring
- Thoroughness of care
- Time spent with doctor
- How well questions were answered
- Instructions for how to care for illness
- The extent to which patients were involved in decisions
- Getting test results back
- Following up on problems and concerns
- Treatment success
In addition, New York patients were more likely than California patients to report that something could have been better with the visit, that something about the care the doctor provided could have been better, and that getting information could have been better.
While New York and California both represent parts of the American landscape, it is widely viewed that New York has an edgier, higher strung personality than does California. We see this difference represented in patients’ satisfaction scores. Clearly we should note that in both states, doctors are providing a very high overall level of satisfaction, however in New York, patients are a bit more discriminating and quicker to identify factors about the visit that could have been better. But in one area, parking, New York outperformed California, likely due to less reliance on cars as a means to access physicians’ offices.
DrScore uses a scientifically validated online survey to capture core components of a patient’s visit with a doctor. Patients share the full spectrum of their experience with their doctor in the short and easy-to-complete survey. Medical practices throughout the US utilize DrScore’s survey data to help them drive patient excellence initiatives at their locations. DrScore is also certified to collect online patient satisfaction surveys for patient-centered medical homes (PCMH).
Request a copy of this report by emailing vkhanna(at)drscore(dot)com.