Enterprise Management Associates to Present Latest Service Desk Research Findings in Upcoming Webinar

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Webinar to highlight unique insights into organizational changes, technology and functional priorities, process issues and success factors

Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today announced it will host a research Webinar entitled “The Service Desk in the Age of Cloud and Agile: A Technology in Transformation,” featuring EMA VP of Research, Dennis Drogseth.

IT Service Management (ITSM) is in a clear state of transition, just as IT is undergoing a significant transformation in role and requirements. Many of these pressures for change center on the “consumerization of IT” – as IT services increasingly need to support a more technology savvy, demanding, and diverse set of service consumers. Other factors impacting service desk deployments include cloud computing, mobility, agile services, social networking, broader enterprise support, and a growing requirement for more dynamic processes and insights.

During this Webinar, Drogseth will reveal findings from new research drawn from 326 respondents in North America and Europe in partnership with the French analyst firm, CXP to provide unique insights into:

Organizational changes
Technology and functional priorities
Process issues
Success factors

The Webinar is Thursday, April 25, 2013 at 1:00 p.m. EDT. Those who wish to attend can register at: http://research.enterprisemanagement.com/service-desk-in-the-age-of-cloud-agile-webinar-pr.html

About Enterprise Management Associates (EMA)
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help its clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at http://www.enterprisemanagement.com or blogs.enterprisemanagement.com.

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Raleigh Gould
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