The Internet has changed how customers and businesses interact on a basic level. When a customer has a complaint and a business isn't responsive, they can spread the word to everyone they know on social media.
Los Angeles, CA (PRWEB) April 03, 2013
Scambook, the Internet's leading complaint resolution platform, announced today new information to help consumers take action and resolve complaints faster than ever before. Recently featured in Reuters, Scambook is leading a new wave of complaint sites by improving customer-business relations. To date, Scambook has facilitated over $10 million in complaint resolutions.
"The Internet has changed how customers and businesses interact on a basic level," said Kase Chong, Scambook's Director of Marketing. "When a customer has a complaint and a business isn't responsive, they can spread the word to everyone they know on social media. The consumer might feel better, but it doesn't give the business an opportunity to resolve the issue or make changes."
As part of its mission to resolve complaints, Scambook seeks to educate the public about the latest trending scams and deceptive businesses practices to watch out for. However, Scambook also recognizes that preventative measures aren't always enough. When a consumer does feel that a business has treated them unfairly, Scambook recommends the following tips to speed up the resolution process:
1. Gather all documentation relevant to the complaint. This may include receipts, order confirmations, bills, emails, photographs and the names of any customer service representatives the consumer has spoken to. Organize these documents and keep them in a safe place. If submitting to an online resolution site like Scambook, remember to black-out any personal info such as addresses and account numbers.
2. Write a detailed complaint in clear, calm language. Describe the issue from start to finish and include information such as dates and times whenever possible. If recalling the complaint becomes stressful, Scambook advises consumers to take a few minutes to relax first. Consumers may also consider asking a friend for help. A third-party will also be able to read the consumer's complaint and help the consumer clarify any details that may be confusing.
3. Register for an account and check email regularly. Scambook advises users to register for an account with their complaint resolution site and check their email regularly. Once Scambook's complaint resolution process begins, consumers will be updated via their Scambook Dashboard. When the business offers a resolution to the consumer, it's up to the consumer to accept or reject the offer.
Scambook is a unique platform optimized for resolving complaints in the Internet age. With a staff over 50 including dedicated complaint Investigators, each complaint submitted is passed through our Compliance Department and vetted.
Scambook's Investigators reach out to the business on behalf of the consumer. With special training in business relations and mediation, Scambook's Investigators act as a neutral third party. They contact the business through multiple channels so consumers don't have to waste their time on hold with customer service. Scambook Support is also available M-F, 9am - 6pm PST to personally assist all users via phone or live-chat.
Scambook is an online complaint resolution platform dedicated to obtaining justice for victims of fraud with unprecedented speed and accuracy. By building communities and providing resources on the latest scams, Scambook arms consumers with the up-to-date information they need to stay on top of emerging schemes. Since its inception, Scambook has resolved over $10 million in reported consumer damages. For more information, visit scambook.com.