20% Call Rise for Mortgage Brokers and IFAs

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Since the beginning of March with the traditional Easter property rush fast approaching, Moneypenny, the UK’s leading provider of telephone answering services, has recorded a spike in calls to many of its mortgage and finance broker clients.

Since the beginning of March with the traditional Easter property rush fast approaching, Moneypenny, the UK’s leading provider of telephone answering services, has recorded a spike in calls to many of its mortgage and finance broker clients.

Moneypenny currently provides telephone answering to more than 550 mortgage brokers and IFAs and has seen an average 20% rise in calls to these clients over recent weeks suggesting more and more people are seeking mortgage advice as they look to view properties over the Easter weekend. This is backed up by a comparable rise in calls coming in to the more than 700 estate and lettings agents also supported by Moneypenny.

Moneypenny’s Managing Director Glenn Jackson is hoping this is a sign that the markets are picking up and is pleased to be able to support businesses at this busier time. He said: “Call volumes to any business can be an important temperature check of what’s happening in the market place and we are familiar with the many patterns that emerge for our clients at different times of the year.

“We make a point of overstaffing to make sure we are prepared for seasonal variations or generally busy times and many brokers and advisers choose to either fully outsource to us or we take care of any overflow with clients safe in the knowledge that they have a dedicated PA always there to answer their calls as though based in their office.

“Telephone answering can be a real issue particularly for smaller businesses who end up juggling meetings with picking up the phone. Moneypenny's call handling services can take care of all calls or can just cover those times when a business is particularly busy, staffing levels are low, or even just to cover holidays and lunchtimes. Calls are routed seamlessly to Moneypenny, making sure no calls go unanswered and our clients know they are capturing every opportunity coming into their business.”

Finance Broker Steve Lewis of Business Finance London, who has been using the Moneypenny service for just over a year, knows exactly what benefits this brings.

He said: “Moneypenny has made a big difference to the way I do business. I am able to divert my mobile as well as my landline and knowing all my calls are being handled professionally by my dedicated PA Angela when I’m busy allows me to process and service my clients in a far more efficient way, which is crucial for me as a sole trader.

There are so many benefits; meetings aren’t interrupted and I can work on my case load while selecting how and when to deal with my calls. For me it’s so important to have a person at the end of the line and not an answering machine. Using the Moneypenny service is like having my own staff, but at a fraction of the cost with none of the red tape of employment. With Angela’s help I never miss a call or a business prospect and my time is managed in the best way possible.”

Moneypenny handles calls for mortgage and finance brokers across the UK, ensuring all calls are answered promptly and professionally leaving clients able to focus on other priorities. Switchboard support at Moneypenny means calls can also be taken out of hours and are either put through or messages are taken and passed on via email, telephone or text ensuring customers receive excellent service at all times.

Founded in 2000 by brother and sister team Ed Reeves and Rachel Clacher on a budget of £15,000, Moneypenny now has more than 280 staff handling more than 8 million calls for around 6,000 clients, from sole traders to multi-national corporations. Over the past few months Moneypenny has opened a third phase office development at its UK headquarters and launched a new 24 hour telephone answering service with the opening of Moneypenny New Zealand as part of its commitment to delivering the best possible service to clients as it continues to grow at a rapid rate. Earlier this month the company was recognised for the third time as one of the ‘Best 100 Companies To Work For’ by The Sunday Times and is a past winner of the Queen’s Award for Enterprise.

For more information on Moneypenny’s services or to take advantage of a free trial, call 0845 123 3700 or visit http://www.moneypenny.co.uk.

For further information, contact:
Debbie Barton, Moneypenny PR: debbie.barton(at)moneypenny(dot)co(dot)uk                        

About Moneypenny

Moneypenny looks after telephone calls for businesses of all shapes and sizes - from sole traders right up to multinational corporations. For larger companies, Moneypenny can either support an existing reception team or provide a fully outsourced switchboard function. Based in Wrexham, Moneypenny has around 250 staff, a figure that is growing at a rapid rate. The company was founded by a brother and sister team in 2000 and the company now handles in excess of 8 million calls a year. Moneypenny is proud to have won the Queen’s Award for Enterprise and was in The Sunday Times 100 Best Companies to Work for 2009/11/13.

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Debbie Barton
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