Panviva Sponsors New Resource for Customer Service Organizations Within US Health Plans:

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Website creates new community space with info, tools and ideas for Heath Insurance Call Centers

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"The site's primary mission is help and support for plans transitioning to the new world of Health Insurance Exchanges or Markets."

Panviva announced today that it is delighted to sponsor a new website developed to assist call centers within US Health Plans. (Customer Service in Health Plans) provides an online community space with information, educational tools, ideas and networking connections for call centers in US Health Plans. The site’s primary mission is to provide help and support to Plans in making efficient and cost effective transitions through changes associated with the Affordable Care Act and the new world of Exchanges or Markets.

The new website features sections on Customer Engagement, Customer Interaction and Services. What readers will find there include current articles, videos, case studies, best practices and interviews related specifically to the challenges of delivering customer service in an increasingly complex world. The rich, engaging content is selected from a wide range of independent, authoritative sources on customer services in health plans; it changes frequently but includes a searchable archive. The site also encourages users to offer feedback and submit insights and ideas that would offer even more value to the community.

Stephen Pappas, Panviva SVP North America, commented on the company’s reasons for sponsoring the site, “Call centers in Health Insurance companies face some pretty unique challenges right now. Their business is becoming more complex, they are taking on more members and member plans, and being forced through some rigorous changes by the new health insurance regulations. But there aren’t many maps to help them navigate any of these waters. It’s all new territory. We wanted to establish an easily accessible, independent resource that would make guidance and great advice available as quickly as possible. We also know from our experience in this industry that a lot of the answers are to be found with people who have already tried and failed or tried and succeeded with these challenges. Their lessons need to be shared and we are pleased to play a small part in bringing people together to learn from each other through”

About Panviva

Panviva® is the developer of Business Process Guidance systems for Health Insurers and others in complex businesses. The company provides tools and services that make it faster and easier for health plan employees to find answers for customer questions, train agents, to bill and enroll, process claims, and manage clinical services. Our customers earn top marks for customer service in commercial NCQA and government plan ratings such as Medicare Advantage. They add product lines without adding cost, and adapt quickly and flexibly to even the most daunting changes.

We welcome comments and suggestions about the CSiHP site and questions about Panviva and what we could do for your business

Please visit Panviva at

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Linda Wilson
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