This infrastructure overhaul is really exciting. It will increase our agent capacity by over 400%.
Atlanta, Georgia (PRWEB) April 04, 2013
Keeping an edge over competitors in the cloud computing industry is no easy task, but Connect First is gaining a competitive advantage. In the next 30 days, the cloud based contact center infrastructure company will be completing a massive overhaul project on the East Coast instance of its award winning Contact Center Software.
“This infrastructure overhaul is really exciting. It will increase our agent capacity by over 400%. Additionally we are beefing up our network monitoring and DDoS defensives.” stated CEO, Geoff Mina. This upgrade will be completely transparent to our end users, meaning zero downtime for customers.
This project marks a significant capital investment for Connect First. When asked, Geoff boasted, “The investment is well worth it and the network deployment team has been working long hours to ensure this upgrade goes flawlessly.” The projected completion of the in place upgrade is early May 2013.
Connect First, Inc. is a privately held cloud contact center solutions company hailing out of Boulder, Colorado. Their primary focus is on providing the most scalable and agile contact center solutions, including ACD, Predictive Dialer, IVR, and Cloud Routing, while providing passionate, in-house customer service. With new hardware on the east coast, the company will be continuing to provide and uphold its excellence in its cloud contact center solutions for their customers.
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.