Field Asset Services Introduces Customized Field Survey Capability for Company’s FAStrack Mobile Platform

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FAS’s Flexible Mobile Survey enables vendors to efficiently capture real-time field data; provides secure technology solution to help servicers reduce fraud.

Field Asset Services (FAS), the nation’s leading provider of pre-foreclosure, REO and renovation field services to the mortgage servicing industry and residential housing investors, today announced the availability of Flexible Mobile Survey, an enhancement to the company’s award-winning FAStrack Mobile™ photo management solution.

Flexible Mobile Survey provides a unique system of checks-and-balances for field asset vendors by delivering a customized work order in the form of a survey directly to their smart phone. The surveys are developed by FAS in collaboration with individual clients who have requested the Flexible Mobile Survey application, and lead vendors through a series of customized questions to obtain specific details about a property, a portfolio, geography, a collateral type or specific collateral issue.

FAS’s mobile field data tool uses voice response technology, providing vendors with a new level of convenience by freeing them from having to take written notes during property visits and inspections. If required, FAS quality control personnel can connect with vendors in real-time to direct them through the survey questions during a property visit. In addition, FAS clients have the ability to modify or add questions to their mobile surveys as often as needed.

“Our Flexible Mobile Survey delivers the flexibility that clients need in order to quickly obtain the most up-to-date details regarding a particular asset or asset group,” said Dale McPherson, president and CEO of Field Asset Services. “With the ability to create customized questions, we’re able to move beyond generic work orders and drill down to specific details about a property that need to be verified. Clients receive additional value because of the efficiency at which we’re able to operate—days instead of weeks—from creation to deployment of the surveys, including delivery of customized reports in whatever format a client prefers.”

McPherson is referring to the incredible ability for FAS’s IT department to create and execute the survey within a few days of the client request. This includes an extremely robust reporting system that is client specific.

Since FAS’s Flexible Mobile Survey is an add-on to the company’s FAStrack Mobile platform, the application delivers the same security benefits to protect servicers against fraud. The mobile survey attaches certified time, date and GPS-driven location stamping to all property data, which is automatically transmitted to and stored in a third-party cloud storage solution. FAS quality control personnel can then retrieve the secure data, verify it and generate custom reports to share with clients.

Added McPherson, “The tamper-proof capabilities of our Flexible Mobile Survey solution provides the level of security that clients deserve and that today’s servicers should require to help truly protect against fraud in the field asset services marketplace.”

About Field Asset Services
Field Asset Services (FAS), a subsidiary of FirstService Corporation (NASDAQ: FSRV), is the premier Property Preservation, REO Maintenance and Repair Services company in the United States, servicing more than $10.8 billion in residential assets on behalf of its clients. FAS works with 30 mortgage and asset management clients nationwide, servicing more than 130,000 active properties on a recurring basis. For more information about FAS, please visit

About FirstService Corporation
FirstService Corporation is a global leader in the rapidly growing real estate services sector, providing a variety of services in commercial real estate, residential property management and property services. As one of the largest property managers in the world, FirstService manages more than 2.3 billion square feet of residential and commercial properties through its three industry-leading service platforms: Colliers International, one of the largest global players in commercial real estate; FirstService Residential Management, the largest manager of residential communities in North America; and Property Services, one of North America’s largest providers of property-related services delivered through franchise and contractor networks.

FirstService generates over $2.3 billion in annual revenues and has more than 23,000 employees worldwide. More information about FirstService is available at

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Teresa Medley
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