Noida, India (PRWEB) April 05, 2013
Wildnet Technologies Ltd., one of the premier SEO companies in India, has launched the beta version of its complaints app which allows clients to track down negative feedback online.
The application immediately alerts the company concerned whenever it locates a complaint, criticism or malicious comment in search engines results pages and social media sites that will be detrimental to its reputation.
Wildnet Technologies CEO said that they are still fine-tuning the Wildnet Technologies Complaints App but the beta version has the capability to create reports of all the activities in relation to the negative feedback, the actions being performed and the tasks of the persons concerned within the organization to address the complaint.
“In case the first layer in resolving the complaint fails, the tool will alert the next level regarding the oversight. This ensures that no complaint is left unanswered,” he said, adding that a different set of protocols will be adopted in case the negative feedback is started by a direct competitor instead of the customer.
The CEO said the complaints app is crucial to the success of the online venture because the Internet is a platform that is very difficult to predict. He said even a rumor can spread like wildfire on the Internet so an unsubstantiated complaint has the potential to be destroy the brand of the company.
He said that customers who already have the version 1.0 can upgrade their software to Version 2.0 of the Wildnet Technologies Complaints App which already includes a feature for social media integration. The beta version will also be available for Apple products and the Blackberry OS.
But to say that the Wildnet Technologies Complaints App is purely a software to weed out the negative feedback will be selling the tool short, he said. Ultimately, the main focus of each business is to increase the revenue stream, improve brand awareness and expand customer base. The application works in support of all these goals, he said.
This is in line with the company’s philosophy to keep the customer the central focus of its online business strategy as the CEO claimed that the company’s “phenomenal growth as an organization stands testament to this simple philosophy.” He said that Wildnet Technologies has grown from a four-man operation when it started in 2006 to employing about 300 employees today.
About Wildnet Technologies:
Wildnet Technologies PVT Ltd has been at the forefront of India’s online marketing industry, offering SEO and SEM services, PPC advertising, mobile app development and website design. It has been awarded the ISO 9001:2008 which is the international standard for superior quality of products and services. It’s also an certified partner of Google Adwords to help companies improve their reputations and credibility online.