Intlock Introduces Voice of Customer 2.0

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After the success of the original Voice of Customer tool as a way to fully engage with your audience, VOC 2.0 is bigger and better, and is redefining the way the organizations communicate with end users.

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VOC 2.0 takes into account the desires of our customers to better understand the needs of the users and provides organizations with the tools needed to fully engage with portal and website users.

Intlock has released Voice of Customer 2.0. The new and improved version has enhanced functionality, and presents these key features:

  •     Sophisticated survey creation
  •     Data capture through page-based comments and website-satisfaction polls
  •     Real-time customer feedback
  •     Options to target specific visitor segment
  •     Zero IT involvement
  •     Advanced response tracking

“VOC 2.0 takes into account the desires of our customers to better understand the needs of the users and provides organizations with the tools needed to fully engage with portal and website users. The VOC 2.0 is the new way of communicating with employees, consumers, and other visitors throughout your website.” Ronen Meyuhas, Solution Architect at Intlock
The tool is fully compatible with all versions of SharePoint including SharePoint Online, Office 365, and SharePoint2013.
Segmentation

VOC 2.0 includes a robust segmentation engine that allows organizations to create various surveys for different users based on who they are and how they navigate the site. VOC 2.0 can connect to AD and SharePoint Profiles which allow organizations to display surveys based on AD groups or attributes such as region or department. This helps display targeted surveys to users based on their needs as well as the challenges they are facing. VOC 2.0 can also target anonymous users on a public facing web site. The segmentation of anonymous users can be based on:

  •     Traffic sources such as refer page, search engine, or a campaign that they arrived from.
  •     Onsite activity such as the number of visits made to a site, or the number of times they viewed a specific page.
  •     Additional information such as location, operating system being used, and more.

For more information on the Voice of Customer tool visit:
http://www.intlock.com/sharepoint-survey.asp

For more information on the SharePoint Marketing Suite product visit:
http://www.intlock.com/intlocksite/productsandservices/cardiolog-sharepoint-marketing-suite/default.asp

About Intlock

Intlock was founded in 2005. Ever since, it has been a leader in analytical solutions for SharePoint Intranets and Internet websites. As the company's flagship product, CardioLog Analytics set Intlock apart and put it ahead of the competition. CardioLog provides organizations with insights on how their SharePoint portal is being used, and helps optimize the portal. As organizations started to expand, so did the use of SharePoint to public facing websites. A demand grew for marketing tools designed for SharePoint, which lead to the release of the SharePoint Marketing Suite, which includes a wide range of marketing solutions for enterprise-level websites.
Today, Intlock products support all of the SharePoint versions, including the new 2013 edition. They offer a variety of insightful features and tools to help optimize portal and site productivity, as well as maximize the ROI.
Intlock, based in Boston, Massachusetts, has offices and partners throughout the world. Some of the customers utilizing these products are large worldwide enterprises such as Applied Materials, Fidelity Investments, and US Department of State. We also offer a variety of packages for small business and NGO’s.

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If you would like more information about this topic, please contact James at +1-617-500-8461 (US) or email us at info(at)intlock(dot)com or james.wright(at)intlock(dot)com.

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James Wright
Intlock Ltd
(1) 6175008461
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