Rapide named only British finalist in the 2013 Temkin Group Global Customer Experience Vendor Excellence Awards

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Customer engagement specialists, Rapide (http://www.rapide.co.uk) have been announced as a finalist in the Temkin Group’s prestigious Customer Experience Vendor Excellence Awards.

The international awards celebrate companies that have actively helped businesses improve their customer experience and Rapide is the only British company to be recognised for their real-time customer feedback solution, Rant & Rave.

The panel of judges were industry experts who reviewed the nominations based on three main criteria - the product and services that a company offers to uniquely enable a business to improve their customer experience, the overall results that their work has had on a business and direct feedback from their clients who have experienced firsthand how Rapide has helped them develop.

Bruce Temkin, managing partner of the Temkin Group who judged the awards said: "We had an excellent set of nominees, which really highlights the overall strength of the customer experience ecosystem. Congratulations to all of the winners and finalists for their outstanding work in the field."

Coventry-based Rapide was set up in 1999 by Nigel Shanahan and it has grown into one of the UK’s leading providers of customer engagement solutions to half of the FTSE with clients that include Barclays, Manchester United, Premier Inn and the National Grid.

Rapide fought off tough competition to be named a finalist and were recognised for their award-winning proactive communication and fast feedback technology that analyses customers’ feedback instantly, providing brands with answers to the problems they didn’t realise they had.

Nigel Shanahan, MD of Rapide says: “We are very proud to be the only British customer engagement specialist to be named a finalist in the Temkin Group Customer Experience Vendor Excellence Awards. They are hugely prestigious awards judged by industry specialists who know what works in customer experience and the importance of having the best customer insight to make a difference to your bottom line.

“It’s so important to listen to your customers – no matter what business you are in and the fact that a key element of the judging process was based on our client referrals makes me very proud of my team and how far we have come.”

Rapide uses state-of-the-art technology to capture customer opinion and analyse it to the benefit of their clients. The announcement comes in the wake of the recent launch of their free to market proposition - Rant and Rave, 66099 – the world’s very first telephone number that connects consumers to brands. Whatever the feedback – good or bad – consumers can now rant or rave about a brand in real-time on their mobile phone by calling, texting or sending an MMS to 66099. They have successfully collected the pure, untainted opinions of thousands of customers that have proved to be deliver invaluable insight to the brands involved. You can view feedback live on http://www.66099.co.uk.

One of the judges, Kate Woodcock, Customer Experience & Advocacy Programs of VMware said: “The breadth and depth of capability shown by all the submissions bodes very well for our still-maturing industry. We’re in good hands – with help from these organizations, companies that choose to commit to and adopt customer-driven change can expect to differentiate themselves in their industry and reap the rewards.”

International brands, Allegiance, NICE Systems, and Walker Information were named as the winners while the seven finalists alongside Rapide included ForeSee, Ipsos Loyalty, Mattersight, Medallia, TeamSupport and Waypoint Group.



Nigel Shanahan is available for interview. For press enquiries please contact kat(dot)adams(at)staturepr(dot)com or kate(dot)lam(at)staturepr(dot)com on 0207 100 0850

Notes to Editors

  •     Rapide was launched in 1999 by Nigel Shanahan and is one of the UK’s leading customer engagement specialists. Visit http://www.rapide.co.uk for more information.
  •     The Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys.
  •     For details on the Temkin Group Customer Experience Vendor Excellence Awards, visit: http://experiencematters.wordpress.com/2013-cx-vendor-excellence-award/

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Kat Adams
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