“We have witnessed significant improvements in satisfaction, engagement and morale across the team." said Tom Kelly, Vice President of Client Services, Albridge Solutions, Inc.
LAWRENCEVILLE, NJ, (PRWEB) April 10, 2013
CCEOC Inc. announced today that Albridge, an affiliate of Pershing, a BNY Mellon company, has been recognized as a Silver Contact Center Employer of Choice®.
As a Contact Center Employer of Choice®, Albridge is recognized as an industry leader and a top employer. Through the programs' in-depth reporting and analysis, management is provided with a clear understanding of key employee motivation, satisfaction drivers and opportunities for continuous improvement.
“Albridge has again achieved CCEOC certification for 2013. They have also attained the 5 Year Achievement Award. This is an outstanding accomplishment”, said Jeff Doran, president of CCEOC Inc. “Building and maintaining an employer of choice work environment has helped Albridge realize some impressive productivity, employee engagement and customer satisfaction improvements. With their dedication to ongoing improvement, Albridge continues to be recognized as one of the premier contact centers in their region.”
“The CCEOC program stands for the things that are important to us—employees, clients, shareholders, culture and community. Through the CCEOC analysis and review, we gained tremendous insight into the motivators that drive employee satisfaction,” said Tom Kelly, Vice President of Client Services, Albridge Solutions, Inc. “We’ve implemented programs targeting critical areas, including training, development and employee involvement, and have witnessed significant improvements in satisfaction, engagement and morale across the team. This recognition tells us our client services professionals think we’ve created a great place to work and we believe this will translate into a positive service experience for our clients.”
The Contact Center Employer of Choice® award is the industry standard for developing and branding people-centric contact centers. The program helps contact centers improve their ability to attract, retain and engage top talent. It also helps to reduce stress and improve performance. Companies are evaluated on an annual basis to determine their CCEOC standing for that year. A center can achieve Bronze, Silver, Gold and Platinum level standing. Contact centers of any size, type or geographic location can become CCEOC certified. Certified contact centers include FedEx, HILTI North America, Scotiabank, AIR MILES, ING Direct, Roche Diagnostics and Davis & Henderson, to name a few.
Once the designation is achieved, the contact center is profiled on the CCEOC corporate Web site: http://www.ccemployerofchoice.com, receives a prestigious framed certificate and is promoted through targeted print and electronic media.
About CCEOC Inc.
CCEOC Inc. is an experienced team of industry experts, HR academics and research analysts. who provide a wide variety of innovative programs to help build high-morale, high-performance corporate cultures.
CCEOC Inc. administers and delivers the Contact Center Employer of Choice® Certification and Development program – the standard in building and branding people focused contact centers. Regional, national and international operations such as FedEx, ING Direct, Hilti International and Scotiabank have been recognized through this powerful program. CCEOC experts work with clients at all levels to develop and advance their corporate cultures. For more information on the Contact Center Employer of Choice® Certification program or to find out more about CCEOC education and development services, please email firstname.lastname@example.org or call 416 886-7007.
About Albridge Solutions, Inc., an affiliate of Pershing LLC, a BNY Mellon company
Albridge, an affiliate of Pershing, a BNY Mellon company, is a leading provider of enterprise data management solutions that deliver a single view of an investor’s broad range of assets. Our proprietary technology consolidates and reconciles client account and transaction data from hundreds of data sources representing banking, brokerage, insurance, retirement, managed accounts and more. Albridge processes this cleansed data and uses it to power a variety of downstream technology solutions, including performance reporting, sales practice monitoring, data warehousing, business intelligence, imaging and workflow. Albridge provides the foundation for financial organizations to leverage a single source of consistent information to power a number of mission critical technology applications. Additional information is available at http://www.albridge.com.
President, CCEOC Inc.