New Service Helps Boost Profits of Cellular Retail Stores

Share Article

CallProof's new service integrates transactional data in retail stores with follow-ups for immediate feedback. Results have shown a 115% increase in user engagement from text messages over phone calls.

CallProof Sales Tracking Tool

With retail sales managers and shop owners now able to hold their salespeople accountable for the quality of their calls and results, staff motivation is being boosted and mindfulness of customer care and relationships are naturally becoming stronger.

The developer of the sales tracking tool, CallProof, has released a service which is helping cellular retail stores win back ground against the increasingly threatening e-Commerce sector. The app tracks transactional data from wireless retailers using the iQmetrix point of sale (POS) system and is allowing retail managers to ensure customer follow-up calls are both being made and being made effectively.

In days past, call recording systems cost sums of money well into five-figures but the new CallProof service delivers this capability via a simple smartphone app at an affordable price. With investor confidence in high street retail dwindling, the new service is being adopted by retail stores all over the US and quickly gaining momentum.

So far, testing has shown a 5% increase in customer satisfaction, the compounding knock-on effects of which are considerably greater than the percentile might initially suggest. With the addition of text message into the CallProof platform, users have seen a 115% increase in engagement over phone calls. Adoption of the service is resulting in:

-Improved client retention and repeat retail sales
-Positive reviews spreading via word-of-mouth and social sharing
-Reduction in money lost on credit card chargebacks
-Reduction in costs from faulty product issues and subsidy money
-Easier management of salespeople’s activities in multiple retail locations
-Improved referrals methodology leading to business growth

The app takes just a few short minutes to implement fully as all that’s needed is a quick data import from the POS system.

The infamous James Gulliver quote “retail is detail” is holding strong and word is spreading fast of the powerful tool in the retail sales manager’s arsenal. CallProof has set up the sales team especially for the products and are taking inquiries as of today.

Background: People Pay More for Good Service
As is now common knowledge in both online and offline retail, people pay more money for good customer service and few things make a customers feel more taken-care-of than a post-purchase follow up call.

The original CallProof mobile app was released as a tool to track field sales reps, recording their location, journey routes and phone calls, thus significantly increasing company efficiency and sales. After CallProof’s success story, founder Robert Hartline identified retail stores as amongst those able to benefit from the technology. He stated in an interview:

“After having several successful sales companies of my own, I knew first-hand how painful it was not to have hard data of salespeople’s activity while in the field. I knew full well that CallProof would do the same for retail stores. I’d been waiting for the right time to set up the specialist sales team.”

With retail sales managers and shop owners now able to hold their salespeople accountable for the quality of their calls and results, staff motivation is being boosted and mindfulness of customer care and relationships are naturally becoming stronger.

About CallProof:

Call Proof is a field sales software app that allows owners and sales managers a simple way to see sales activities with very little input from sales staff. Typically salespeople resist CRM systems and simply don’t use them, making them ineffective. CallProof automates face to face appointment reporting and call reporting into a simple mobile reporting system. Using the app, managers can know in real time know which salespeople are doing the right activities to be successful.

CallProof was designed by serial entrepreneur Robert Hartline who developed it for the sales team of his company Absolute Wireless, which was founded over 14 years ago. The app is being used by companies with as few as one salesperson to the enterprise that has hundreds of salespeople.

CallProof is available on iPhone and Android. No contract is required and customers get
an activity coach to help them fine tune their sales efforts.

Schedule a free demo or sign up for a free 30 day account to find out how CallProof mobile lead tracking software can improve sales with less effort at http://www.CallProof.com

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Robert Hartline
Follow us on
Visit website