If your job involves communicating with employees under difficult circumstances, you have probably encountered aggressive or uncooperative people. How you handle it can mean the difference between a productive meeting and an ugly confrontation.
Ottawa, ON (PRWEB) April 10, 2013
i-Sight Software is offering free conflict training for human resources leaders and investigators. The one-hour webinar, entitled How to Deal with Difficult People, will be presented on Thursday, April 25th at 2pm EST, by corporate security expert Timothy Dimoff, owner of SACS Consulting and Investigative Services.
i-Sight, a provider of web-based investigative case management software, offers monthly webinars on topics of interest its target market of investigators and human resources leaders. Attendees receive continuing education credits for participation, as well as valuable skills that help them do their jobs better.
“If your job involves communicating with employees under difficult circumstances, you have probably encountered aggressive or uncooperative people,” says Dimoff. “How you handle the communication with these employees can mean the difference between a productive meeting and an ugly - perhaps even dangerous - confrontation. Human resources personnel and managers should be trained in how to effectively handle these potentially volatile situations.”
During the webinar, Dimoff will tackle some of the common problems encountered when interviewing or dealing with uncooperative people and will provide solid strategies for communicating with them safely and productively.
“We are so happy to have Timothy Dimoff presenting this webinar with us,” says Joe Gerard, Vice-President, Marketing and Sales at i-Sight. “He’s a well-known expert in the field of security and conflict management and has a wealth of knowledge and experience to share.”
In the webinar, Dimoff will discuss:
- Aggressive versus assertive behavior
- The difference between reacting and responding
- Stages of aggression
- De-escalating aggression
- Things never to say to someone
- How to speak “Peace Language”
For more information and to register for i-Sight’s webinar, go to http://i-sight.com/how-to-deal-with-difficult-people/
About Timothy Dimoff
Timothy Dimoff, president of SACS Consulting & Investigative Services, Inc., is a speaker, trainer and author and a leading authority on high-risk workplace and human resource security and crime. He is a Certified Protection Professional; a certified legal expert in corporate security procedures and training; a member of the Ohio and International Narcotic Associations; the Ohio and National Societies for Human Resource Managers; and the American Society for Industrial Security. He holds a B.S. in Sociology, with an emphasis in criminology, from Denison University.
Based in Ottawa, Canada, i-Sight is a leading provider of web-based investigative case management software. The privately held firm works with investigative teams to improve corporate investigations of fraud, employee misconduct, ethics & compliance, security and legal incidents. For information and breaking news related to corporate investigations, visit the company blog at http://www.i-sight.com.
For further information, contact:
Joe Gerard, Vice-President, Marketing and Sales
800-465-6089 or media(at)i-sight(dot)com