Convergent Implements Self-Pay Patient Reimbursement Program at Nyack Hospital

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New York based hospital to benefit from Convergent’s healthcare focused patient contact center technology.

“Self-pay patient accounts are often the most difficult to collect and take a considerable amount of time and resources,” says Derek Pickell, CEO of Convergent’s healthcare division.

Nyack Hospital in New York has selected Convergent Revenue Cycle Management, Inc. to help increase payment for the delivery of healthcare services from self-pay patients and patient residual balances after insurance. Using the latest patient-focused contact center technologies, Convergent will be enhancing the patient experience while increasing recoveries from Nyack’s self-pay patient demographic. Convergent is recognized across the nation as a leading provider of healthcare revenue cycle management and patient access solutions serving hundreds of healthcare providers across the nation.

“Self-pay patient accounts are often the most difficult to collect and take a considerable amount of time and resources,” says Derek Pickell, CEO of Convergent’s healthcare division. “In addition, many of our healthcare provider clients are experiencing exponential growth in their patient pay accounts receivables, resulting in the need for a healthcare business partner that specializes in relevant patient contact center and patient collection solutions. Driven by the latest technology in healthcare revenue cycle management, our self-pay program will help Nyack Hospital enhance patient communications and increase patient satisfaction, all while maximizing patient pay reimbursement and reducing bad debt.”

Founded in 1992, Convergent’s healthcare division specializes in helping healthcare providers improve financial operating performance and increasing patient and physician satisfaction through revenue cycle management and education.

For more information, contact Convergent at 888.511.7901 or visit

About Convergent Revenue Cycle Management, Inc.
With nearly 700 employees, including more than 60 healthcare attorneys, Convergent’s healthcare division has a 20 plus year history of innovation in the healthcare financial management industry. Convergent combines adaptable workflows, patient-focused contact center technology operations, a unique attorney-driven approach and next-generation analytics to deliver superior financial performance and high patient satisfaction.

Through its Convergent Accounts Receivable Excellence (CARE) service lines, Convergent helps hospitals maximize reimbursement from patient care through non-governmental insurance, self-pay collections, Workers' Compensation, motor vehicle accident, problem claims, and patient access solutions, along with bad debt recovery through their affiliate company Convergent Healthcare Recoveries, Inc.

In addition to helping healthcare providers resolve their most complex reimbursement issues, Convergent’s legal educational workshops, training and real-time interactive reporting enhance all aspects of the revenue cycle. The healthcare division has operation centers in Virginia, Texas, New York, Florida, and Illinois.

About Convergent Resources, Inc. (CRI)
Headquartered in Atlanta, CRI is one of America’s largest revenue cycle, receivables and customer care management companies with thirteen operating centers across four time zones. The company provides healthcare revenue cycle management, consumer contact outsourcing services and commercial receivables management to a variety of healthcare providers, utilities, financial institutions and others.

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