“Honors like this recognize the hard work of so many PHLY employees and support our commitment to service excellence,” said PHLY’s Vice President of Customer Service Seth Hall.
Bala Cynwyd, PA (PRWEB) April 10, 2013
Philadelphia Insurance Companies (PHLY), a leading property/casualty and professional liability insurance company for niche markets, has been awarded two 2013 Confirmit ACE (Achievement in Customer Excellence) Awards.
PHLY earned the Confirmit ACE Awards for its Contact Center and Claims service. The Confirmit ACE Awards program celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer feedback processes and its outstanding performance as measured by those processes.
“Honors like this recognize the hard work of so many PHLY employees and support our commitment to service excellence,” said PHLY’s Vice President of Customer Service Seth Hall. “Our commitment to providing exceptional service helps us stand out in the insurance industry and is reflected in our 95.4% overall customer service satisfaction rating.”
"We are delighted to recognize Philadelphia Insurance as a customer excellence leader,” said Henning Hansen, President and CEO of Confirmit. “The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change. As an ACE Award winner PHLY clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives.”
About Philadelphia Insurance Companies
Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets, and underwrites commercial property/casualty and professional liability insurance products incorporating value added coverages and services for select industries. In operation since 1962, the Company, whose commercial lines insurance subsidiaries are rated “A++” (Superior) by A.M. Best Company and “A+” for counterparty credit and financial strength by Standard & Poor’s, is nationally recognized as a member of Ward's Top 50 and National Underwriter’s Top 100. The organization has 45 offices strategically located across the United States to provide superior service. For more information, please visit http://www.PHLY.com.
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. To be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC) solutions clients must have conducted one or more surveys to assess customer satisfaction between October 1, 2011 and December 31, 2012. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit http://www.confirmit.com/ace-awards.