CXPA Launches "Ask the CX Experts" Program for Members

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Association continues to add resources for customer experience professionals.

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Along with benefiting from our CX tools, educational webinar series and frequent networking events, CX practitioners can now tap the collective knowledge and judgment of a group of experts.

The Customer Experience Professionals Association (CXPA) today announced an innovative and unique new program for its members, "Ask the CX Experts," in which CXPA members may address questions directly to a panel of 10 customer experience (CX) experts. This program continues the mission of the CXPA, an international non-profit organization created to enhance the growing professional field of customer experience management.

"Ask the CX Experts" operates via the CXPA website. Members who are facing CX challenges can enter their questions, which are sent to a panel of CX experts who can start responding to them immediately. It is expected that conversations will develop around interesting questions, and members will receive thoughtful and well-considered answers that can help them tackle the toughest CX issues. When a conversation has run its course, the CXPA will post the thread of messages in the "Expert Response” area on the CXPA discussion forum, so that all members can benefit from the insights.

"We’re very excited about our new 'Ask the CX Experts' program, as it enhances the CXPA’s portfolio of resources that provide real-world assistance to our members. Along with benefiting from our CX tools, educational webinar series and frequent networking events, CX practitioners can now tap the collective knowledge and judgment of a group of experts," said Bruce Temkin, co-founder and Chair of the CXPA. "The CXPA continues to pro-actively offer actionable information and practical tools to our members. We’re committed to providing our members with the resources they need to succeed as CX professionals.”

Members of the CXPA community submitted nominations to become a CX expert. The CXPA leadership team and head of the education committee selected the following 10 people as the initial CX experts for the rollout of the program:

  •     Jeanne Bliss, CXPA Co-Founder and President, CustomerBliss
  •     Carol Buehrens, Chief Architect Customer Experience, ICW Group Insurance Companies
  •     John Carroll III, Global Head of Clients, Ipsos Loyalty
  •     Erich Dietz, VP, Business Solutions – Contact Centers, Mindshare Technologies, Inc.
  •     Tabitha Dunn, Managing Director, Customer Insights, Citrix Systems
  •     Lynn Hunsaker, Customer Experience Optimization Strategist, ClearAction LLC
  •     Jack Mackey, Vice President and Chief Evangelist, SMG
  •     Andrew McInnes, Director of Product Marketing, Allegiance
  •     Yvonne Nomizu, Director, Pacific Consulting Group
  •     Jim Rembach, Chief Spokesman, Customer Relationship Metrics

These exceptional customer experience professionals will provide their insights and advice to the entire CXPA community. As the program evolves, the CXPA anticipates bringing on additional CX experts.

About the CXPA
The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.

Founded in April 2011, the CXPA has more than 75 Corporate Members and over 2000 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, SAP America, Inc., Oracle, Vivisimo, and Vovici, a Verint Systems Company. Achieve Global, Clarabridge, Inc., Corsential, Interactive Intelligence, Mattersight Corporation, Medallia, ResponseTek and TNS are CXPA Silver Sponsors. For more information, visit


Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association.

All other company names mentioned may be trademarks or registered trademarks of their respective holders.

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