Fifth Gear Selected to Lead Sessions and Roundtables at Operations Summit 2013

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Veteran fulfillment provider’s president will share supply chain, customer experience tips at direct-to-consumer event.

The second annual Operations Summit, the only conference exclusively for direct-to-consumer operations and fulfillment, will take place in Columbus, OH April 23-25. As a recognized leader in ecommerce operations, Fifth Gear president Matt Konkle will share his expertise at two conference sessions as well as facilitate discussion roundtables about best practices in the fulfillment industry. The two-day conference features educational sessions from top supply chain thought leaders and facility tours from area retailers and fulfillment providers. Any retailer with a direct-to-consumer channel should consider this a must-attend event.

In Konkle’s first session, “Creating the Ideal Customer Experience through Fulfillment”, Konkle will detail the impact of the fulfillment process on customer engagement and will explain how retailers can ensure a memorable brand experience all the way to the customer’s doorstep. He will be joined by Brian Bishop, Division Director of Fulfillment and Logistics at the National Fire Protection Association. The session begins at 8:30 am on Thursday, April 25.

At 11:15 am on April 25, Konkle will again share his expertise with attendees during his session “Best Practices in the Search & Selection of a 3PL Partner”. This discussion will offer tips to help online retailers learn where to look and how to qualify an outsourced fulfillment provider that best fits their direct-to-customer operations. For retailers who are considering an outsourced model or are thinking about switching vendors, Konkle will guide them through the process of what to expect and how to make their search a successful one.

In addition to hosting two conference sessions, Konkle and Fifth Gear Vice President of Client Success Rick Hall will lead roundtable discussions on fulfillment outsourcing and shipping cost management. During these panels, conference attendees can ask detailed questions, network with other retailers, and share ideas about how to improve their operations. Fifth Gear will also greet attendees at Booth 216 during the show.

For more information about Operations Summit, please visit


About Fifth Gear
Fifth Gear ( provides outsourced order fulfillment, contact center care, retail technology and marketing services to specialty retailers and manufacturers of consumer products. The Company serves as a single source partner to its clients, providing access to the industry expertise, infrastructure and technology they require to drive revenue growth. Fifth Gear is privately-held and headquartered in Indianapolis, IN, with additional locations in Louisiana, MO, Moberly, MO and Hazle Township, PA. The Company serves over 75 ecommerce and catalog retailer brands today and continues to expand its portfolio of unique offerings for its direct-to-consumer retail clients.

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Jessica Balser
Fifth Gear
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