Customer Service Training - The Missing Ingredient

Share Article

According to a global study by American Express, in the past year, over half (55%) of consumers intended to make a purchase but decided not to because of poor customer service. Authentic Training launches a new customer service training package to help managers transform bored, apathetic staff.

Customer Service and Sales Training Package for Retail Staff

Customer Service Training Package

When we go shopping there is one thing we always take - our ego. And the ego says 'take an interest in me, respect me, care about me'.

You don’t need to conduct a global study to realize poor customer service is endemic - just take a stroll through your local mall. It appears as though one key ingredient is missing from customer service training today - the care factor. Managers need to take heed - apathetic staff are the biggest risk to business today.

Company Founder Melissa Davies says - “When customers go shopping there is one thing they always take with them – their ego. And the ego commands respect, interest and care. If the ego’s needs are not met, the ego goes elsewhere. The care factor is what’s missing in a lot of customer interactions. It's the reason why 55% of customers choose to shop elsewhere."

Most businesses have service standards and do their best to enforce them, but because there is a lack of care and commitment from staff, as soon as the manager’s back is turned, apathetic behaviors surface. Instead of focusing on compliance, managers need to focus on creating a culture of care. By doing so, they’ll ensure a consistent high standard of service in their team and win the sales other companies lose to poor service.”

Authentic Training has designed a customer service training package to help managers transform their service culture to one of care and commitment. For training to be effective, it needs to connect with people's hearts and minds. Training that focuses solely on skills and standards does little to increase service in the long run as there is no real motivation and commitment from staff. This training is different.

Developed especially for small retailers that don't have a lot of time for retail training, the package provides seven simple solutions for standout service and selling. It's quick, easy and fun to deliver and only costs $77. The package is a great way to boost morale and team engagement, while at the same time increasing service and sales. For businesses wanting to increase levels of care and commitment in their teams, it's the perfect training package.

Further Information

Retail training in today’s environment is becoming more and more challenging. There simply isn’t the money available to fund external courses, nor is there a lot of time to take staff off the floor. Then there is the challenge of needing staff to get up to speed straight away, so rapid learning is vital. But managers don’t need to invest a lot of time or money on retail training; Authentic Training provides quick, easy, affordable solutions for all retail training needs.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Melissa Davies
Follow us on
Visit website