Scambook's new resolution model helps consumers get their money back more efficiently than traditional methods. We're also helping businesses thrive in the current online landscape.
Los Angeles, CA (PRWEB) April 15, 2013
Argo Marketing Group, the leading North American Customer service company, today announced that they will be using Scambook, the Internet's leading complaint resolution platform, to help clients protect their online reputation. The move is part of a brand new customer care model tailored to the needs of today's web-savvy consumers and businesses. Both Scambook and Argo are leading the charge in their respective markets to streamline customer care.
With the advent of social media and customer review sites like Yelp, consumers can express themselves as never before. Unfortunately, this often leaves businesses without proper recourse to address the consumer's complaint. Scambook offers a neutral platform for customers to post their complaints while Argo offers customer care solutions to manage the resolution and removal of these complaints for businesses wanting to protect their online reputation.
"Scambook's new resolution model helps consumers get their money back more efficiently than traditional methods," said Kase Chong, Scambook's director of marketing. "We're also helping businesses thrive in the current online landscape. Just as Amazon has enabled small businesses to outsource their fulfillment, Scambook's resolution platform streamlines customer care so businesses can dedicate more resources to their core competency."
The new customer care model is expected to reduce the wait time for complaint resolutions, minimize consumer time commitment, increase percentage of successfully resolved complaints, and advance the online reputation of businesses that are proactively taking care of their customers.
"Scambook will help us take our reputation management and customer care services to the next level for our clients,” added Argo CEO Jason Levesque. “Argo Marketing Group takes an all-inclusive approach to online reputation management. We successfully manage and reverse negative feedback everywhere we find it, and we never stray from our commitment to providing the absolute highest standard of quality customer care possible."
Both Argo and Scambook have successfully integrated the Internet and social media technology to resolve customer complaints more efficiently than ever.
To date, Scambook has helped consumers and businesses resolve over $10 million in reported complaint damages. The Los Angeles-based company houses a staff of over 50 trained investigators and live support. Scambook also serves the public with its educational Scambook Blog and new Scambook Insights, a real-time, 24/7 complaint tracking tool.
Argo, which operates a 150-seat call center operation in Maine, is set to open a new 180-seat customer care center to service its growing online services department. Argo is also actively managing social media accounts and resolving and removing online complaints, in addition to the more customary form of direct phone customer service.
Consumers are invited to submit complaints to Scambook by visiting http://www.scambook.com/submit. Submitting a complaint is 100 percent free and consumers can track their complaint status any time via their Scambook Dashboard.
Businesses are encouraged to contact Argo about their online reputation and social media management services, as well as Argo's tried and proven "first call resolution" inbound phone customer care services to protect and advance their brand on and offline.
Scambook is an online complaint resolution platform dedicated to obtaining justice for victims of fraud with unprecedented speed and accuracy. By building communities and providing resources on the latest scams, Scambook arms consumers with the up-to-date information they need to stay on top of emerging schemes. Since its inception, Scambook has resolved over $10 million in reported consumer damages. For more information, visit scambook.com.
About Argo Marketing Group
Argo's history with setting up and running successful campaigns ensures that our clients achieve tremendous results from start to finish and throughout the life and growth of their campaign. Argo brings forward an expertise in the telemarketing industry, cutting edge technology, a skillful and proactive management of data, and a world class, highly trained workforce.