Seattle, WA (PRWEB) April 15, 2013
Customer loyalty consultant and customer service speaker Micah Solomon's newest book, High-Tech, High-Touch Customer Service, has been chosen by the Best Small Business Book Awards as one of the top business books of 2013, announced Four Aces Inc., for whom Micah Solomon is the lead customer service consultant, customer loyalty consultant, and customer service keynote speaker.
The Best Small Business Book Awards initiative is produced by Small Business Trends, a popular online publication, which along with its sister sites, serves over 5,000,000 small business owners, stakeholders and entrepreneurs annually. It awarded top honors in the Technology category to five books, including customer loyalty consultant Solomon's newest title.
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce (AMACOM Books/American Management Association) is the latest from Micah Solomon, the renowned customer service consultant and customer loyalty keynote speaker. Solomon's books on customer service, customer loyalty, and hospitality have been translated into eight languages and won multiple awards, of which this is the most recent.
Solomon's expertise and audiences include, and are addressed by his writings, speeches and consulting services as follows:
The Automotive Industry • Banking & Financial Services • Insurance • Law Firms • The Building Trades • B2B & Manufacturing • Healthcare • Not-for-Profits • Death Care • Technology & IT • Event Staging • Hospitality • Retail • Communications • The Travel Industry • Real Estate • People with Disabilities
About Micah Solomon
Micah Solomon was recently named a “new guru of customer service excellence” by the Financial Post. His latest business bestseller, "High-Tech, High-Touch Customer Service," as well as his perennial bestseller, "Exceptional Service, Exceptional Profit" (a collaboration with the creators of the modern-day Ritz-Carlton), have won multiple awards. His expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes, and the Harvard Business Review.
As the lead customer service consultant and customer loyalty consultant at Four Aces, Inc., Micah Solomon specializes in helping companies, governmental agencies, and other other organizations build customer service initiatives and customer loyalty transformations that provide both immediate results in today's challenging business environment and significant sustainability over time.
As a keynote speaker, Micah Solomon's uniquely inspiring and humorous keynote speeches on customer service and customer loyalty convey his passion for everything that makes a business great, delivered in his famously relaxed and friendly 21st-century speaking style. Micah is legendary for engaging his audiences through his sincerity, his genuine passion for his clients’ success, and his unique visual presentation style - no stock photos here, just real life examples.
An entrepreneur and business leader himself, Micah used the techniques he speaks about to build his company from a one-man home operation into a market leader in the manufacturing and independent entertainment field—a story well known to readers of FastCompany and Seth Godin’s marketing bestseller Purple Cow. Micah was also an early investor in the Apple-related speech recognition technology behind Apple’s Siri.
For more information, please contact Four Aces Inc: info(at)micahsolomon(dot)com, (484)343-5881, http://www.micahsolomon.com
About the Best Small Business Book Awards
The Best Small Business Book Awards initiative is produced by Small Business Trends, a popular online publication, which along with its sister sites, serves over 5,000,000 small business owners, stakeholders and entrepreneurs annually.