Team Presents at Frost & Sullivan Customer Service Conference

Share Article

Customer experience and call center coaching presentations to be made by’s Stephen Riddell, Sharon Scheckter and Sean Graham at Frost & Sullivan’s 9th Annual Customer Contact East event. (, the world’s largest online custom window covering store, announced that COO Stephen Riddell, Customer Care Director Sharon Scheckter and Sales Director Sean Graham will be presenting at the at the 9th Annual Customer Contact East event on April 14 – 17, 2013.

Customer service professionals attending Riddell’s “Coaching Your Way to World Class Success” and “At The Tipping Point: From Call Escalation to Customer Satisfaction” Executive Bulletin presentations will learn how to incorporate daily skill development techniques into their coaching repertoire.

“The contact center teams have greatly benefited from focusing on competence rather than compliance,” Riddell said. “I look forward to sharing our insight into empowering employees through self-discovery and personal development.”

The call center will also be represented by Scheckter and Graham, both of whom are leading breakout sessions on customer experience industry trends and best practices.

“Our company culture is focused on empowering employees to provide phenomenal customer experiences,” Graham said. “With smart motivation tactics and exciting educational opportunities, the customer teams have much to share around growing a profitable and customer-centric company.”

Learn more about the Frost & Sullivan 9th Annual Customer Contact East event here:

ABOUT BLINDS.COM (, owned by Global Custom Commerce, is the largest online window covering store in America, covering over a million windows a year since 1996. Today, is ranked No. 215 on the prestigious Internet Retailer 500 list. With a cutting edge online ordering system and ‘The Window Shopper’ augmented reality shopping iPhone app, makes ordering custom blinds, shades, shutters and draperies a no brainer with huge savings and selection. offers installation videos, award winning customer service and a SureFit Guarantee to make buying blinds online surprisingly easy and stress-free. Go online to to shop or call 1-800-505-1905 to speak to one of 100+ blinds experts.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Katie Laird
Follow us on
Visit website