5 Signs for Long-Term Care Communities that Pharmacy is Hurting Admissions…and the Bottom Line

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For long-term care facilities, pharmacy is a vendor that can directly impact residents. With operating costs rising and increasing revenue more important than ever, PharmScript advises long-term care facility administrators to watch out for five signs that their pharmacy may be hurting the bottom line.



Inefficient pharmacies can be a weak link for long-term care providers—slowing down processes and sometimes resulting in lost opportunities and revenue. It is extremely important to choose pharmacy partners wisely.

Most long-term care facilities don't think of pharmacy as a key contributor to their daily census, but in fact pharmacy can directly affect admission ability and impact the bottom line, according to President and CEO of PharmScript, Saul Greenberger.

The experts at PharmScript, a long-term care pharmacy headquartered in New Jersey, contend that with expenses rising across the board for long-term care operators, the best offense is increasing revenue. That means that every referral, whether from a hospital, the community, or another long-term care setting should be viewed as an invaluable opportunity.

“Inefficient pharmacies can be a weak link for long-term care providers—slowing down processes and sometimes resulting in lost opportunities and revenue,” Greenberger said. “It is extremely important to choose pharmacy partners wisely, as it is a choice that will directly reflect on the quality of your facility’s service.”

To help, PharmScript offers five signs long-term care facility administrators should watch for that may mean they need to reevaluate their pharmacy.

1. Too Slow    
If you find yourself waiting on hold for med prices it’s likely that admission opportunities are being lost. Remember, if you don't grab it, someone else will. Whether it's a dedicated hotline or an online system, pharmacies should make it easy for their clients to quickly price out costs of medications for new admissions.

2. Inaccuracy
One of the quickest ways to lose credibility with a newly admitted resident is for their medications not to be available, to be delivered late, or to be dispensed incorrectly from the pharmacy. It reflects negatively on your facility and it’s your reputation that’s on the line.

3. Too Early
The days of new admissions always arriving before 6 pm are long gone—especially on Friday evenings as hospital discharges peak. Yet chances are your pharmacy is still enforcing a too-early evening cut-off time. If nurses miss this cut-off and meds don't arrive as a result, it will be the resident who pays the price.
Pharmacies should offer later cut-off times in today's long term care settings to cover facility needs.

4. Lack of Private Collections Etiquette
If a pharmacy interacts with your residents or guardians directly in regard to collections for private pay, carve-outs, or potential copays, the way they communicate will very much reflect on your facility.

5. Unavailable on Weekends
Would you say no to a weekend admission and turn down an opportunity to fill a vacant bed? Of course not. So if a facility is accepting residents on weekends, their pharmacy should be available to fill orders on Saturdays and Sundays with regularly scheduled weekend deliveries.

To read more helpful tips on how to maximize the pharmacy experience, visit PharmScript’s learning center at http://www.pharmscript.com/learning.html.

About PharmScript:
The unique principles upon which PharmScript was founded were based on years of invaluable experience in the long-term care industry. Comprised of a reputable and experienced management team, PharmScript is geared toward providing the ultimate pharmacy experience utilizing cutting-edge technology, impeccable customer service, and assisting facilities in saving on pharmacy costs. Pharmscript currently services New York, New Jersey, Pennsylvania, Delaware, Washington DC, Maryland, Florida and Texas.

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