Durham and Bates Increases Business Efficiency with Applied Epic

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Applied EpicOnline enables Oregon insurance agency to enhance its business continuity planning

Applied Systems announced today that Durham and Bates Agencies recently selected and implemented Applied Epic, the fastest-growing agency management system, to automate its agency operations. Following implementation of the system, Durham and Bates began to quickly experience business efficiency gains and increased productivity across its business.

“We saw our efficiency improve in the first week of using Applied Epic,” said Ingo Wittig, IT manager, Durham and Bates Agencies. “Processes that typically required hours to complete with our previous system are taking much less time now. Our staff has become more productive, and we are able to enhance our client service.”

Applied Epic is the insurance industry’s fastest-growing agency and brokerage management system. Its modern, flexible and secure architecture provides agents and brokers with one scalable platform to automate workflows, mitigate risk and drive sustainable growth and profitability.

The capability to increase operational efficiency, productivity and customer service was an important set of criteria for Durham and Bates in switching to Applied Epic. The agency also needed an agency management system that would be accessible remotely during a disaster scenario, such as an earthquake, as part of its business continuity planning.

To meet this requirement, Durham and Bates selected Applied EpicOnline, the hosted version of Applied Epic, which provides its insurance professionals with anytime, anywhere access to the system via an Internet connection. Applied Systems hosts Applied Epic for Durham and Bates in one of its three state-of-the-art data centers to provide maximum security and availability for the benefit of Durham and Bates and its customers.

“More insurance agencies and brokerages are selecting Applied Epic than any other management system to automate their operations for greater productivity, profitability and customer satisfaction,” said Reid French, CEO, Applied Systems. “With Applied EpicOnline, agencies and brokerages gain performance and access advantages to meet the changing service expectations of today’s insurance customers.”

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About Applied Systems

Applied Systems is a leading provider of software that powers the business of insurance. The company is recognized as a pioneer in agency management systems and data exchange between agencies, brokers, carriers and their clients. By automating the insurance lifecycle, Applied Systems software enables millions of people around the world to safeguard and protect what matters most. To learn more, please visit http://www.appliedsystems.com.

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Michael Drakulich
Applied Systems Inc
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