Attitude Propels Black Mountain Software to 98% Customer Retention

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As it enters its 25th year of doing business, Black Mountain Software can be proud of a lifetime customer retention rate of 98%. The Montana company, which develops and sells fund accounting and utility billing software products, has discovered keys to generating outstanding customer loyalty in the B-to-G (business-to-government) market.

Two female Mountain Software support team members at computer monitor

One of the keys to customer retention at Black Mountain Software is attitude.

We sell to the government market but to us, business is personal.

Black Mountain Software announced today that the company is entering its 25th year of doing business with a lifetime customer retention rate of 98%. The Montana-based company develops and sells fund accounting software and utility billing software products in the B-to-G (business-to-government) market.

Asked how the company has achieved extraordinary customer loyalty, Black Mountain Software co-founder and president, Wayne Carriere, focused on two key factors: attitude and technology that meets needs. “We are passionate about serving our clients well so they in turn can serve their customers well,” said Carriere. “We hire people that enjoy helping others, so Black Mountain responds to our clients’ needs with genuine care and concern, and with attentiveness that stands out.”

Attitude alone can’t build a 98% customer retention rate, though. Providing powerful technology solutions at prices that small to medium-sized cities, counties, service districts and schools can afford is another key to Black Mountain Software’s exceptional customer loyalty. Carriere explained that Black Mountain is committed to making it easy for governmental and school entities to efficiently manage their financial record keeping, payments and receipts, and reporting. “We engineer our products to meet needs and solve process inefficiencies. Our commitment to making our clients’ work day better creates loyalty.” Many of the company’s customers recommend Black Mountain Software to others. One long-time client recently requested that the company provide her with an 'I ♥ Black Mountain Software’ bumper sticker.

“We sell to the government market,” Carriere stated, “but to us, business is personal. To maintain our 98% customer retention rate, we intend to keep serving clerks and their organizations with diligence and thoughtfulness.”

About Black Mountain Software

With offices in Polson, Montana and Helena, Montana, Black Mountain Software serves over 500 customers across 25 states. For more information about Black Mountain Software, please visit, or check us out on Facebook or LinkedIn.

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Darlis Smith
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