Patients Examine their Dermatologists: New Research from DrScore Gives Glimpse into Patients’ Perceptions of U.S. Dermatologists' Care

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A new study published in The Dermatologist magazine reviews nearly 7,500 patient ratings of their dermatologists and provides detailed information about where dermatologists excel and where they can improve.

In a new study published in the April 2013 The Dermatologist magazine, researchers from DrScore.com, a leading online patient satisfaction survey service, review and analyze data from 7,499 patient ratings of U.S. dermatologists. The research provides a snapshot into the quality of U.S. dermatologists’ care of their patients.

According to data from these surveys, collected over a two-year period on the DrScore survey (available at http://www.drscore.com), dermatologists are doing an exceptional job of caring for their patients. Overall satisfaction with U.S. dermatologists was 9.52 (on a 0 – 10 scale). It is important to note that patients gave their dermatologists a perfect 10 at 80% of visits, a 9 at just over 12% of visits and a 0 or 1 at just 1.75% of visits.

The data do provide important crib notes for dermatologists and other doctors seeking ways to improve their patient satisfaction scores. Lower scores correlated directly to longer wait times. Mean scores were 9.75 when wait times were less than 15 minutes, 9.38 when wait times were 15-30 minutes, 8.70 for waits of 30-60 minutes and 5.78 for waits longer than 1 hour. Common areas for improvement included wait times, appointments, parking, staff, doctor’s care, record keeping and getting information.

For two years, the DrScore online patient satisfaction survey has been an approved methodology for meeting the American Board of Dermatology’s (ABD) Maintenance of Certification (MOC) patient survey requirement for dermatologists seeking renewal of their board-certified status. In that time, hundreds of physicians have utilized DrScore’s online and easy-to-use, cloud-based service to gather patient perception data and report that data to the ABD. DrScore also provides patient satisfaction survey services to doctors in other specialties. The company is also one of just a few organizations certified by the NCQA to administer and report upon the PCMH-CAHPS survey.

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Vishal Khanna
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