. It didn’t detail how many minutes late a service was running. His automated tube delay refund system required a more accurate way of defining tube delays.
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London (PRWEB UK) 24 April 2013
The system displays tube status in both directions, so you can see North, East, South and West bound service status for each line. The site was created by Devin Smith, the same Software Developer who created ClaimMyRefund.co.uk, the automated tube delay refund service for Oyster card holders.
When creating ClaimMyRefund.co.uk, Devin found the current official Transport for London status alerts are very general in nature only describing if a line is suffering from minor delays, severe delays or a good service. It didn’t detail how many minutes late a service was running. His automated tube delay refund system required a more accurate way of defining tube delays; the software tracks each train from station to station, measuring how long each journey takes and calculating if the service is running to schedule or not.
The tube line status monitoring system gathers data from the tube departure boards at each tube station. Tube arrival and departure times are monitored and recorded and used to calculate the time it takes for a train to travel from station to station; these durations are compared with the scheduled travel times and any difference is calculated working out whether a train is running on time. The average time difference for all the train journeys over the previous half hour is displayed on the status indicator for each direction for each tube line.
The data feeds a twitter account @TubeLineStatus which is updated when a tube line starts running slowly and then tweets again when service returns back to normal.
The data is used to generate tube delay refunds for Oyster card holder. The service is totally automated; once registration has been completed, no further input is required from the passenger and their refunds will be created automatically.
Devin Smith created ClaimMyRefund.co.uk after experiencing delays on London Underground and becoming frustrated with the laborious refund process. The fully automated service provides tube and DLR journey delay refunds for Oyster card holders, by monitoring their Oyster online journey history, identifying and submitting refund claims on their behalf. It also monitors members accounts to capture incomplete journeys and notifies them when a refund is due.