Synthetix is recognised with ISO 27001 Certification, the multi-channel web based customer service software provider has now earnt ISO 9001 and ISO 27001 recognition

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Synthetix, a leading provider of online multi-channel customer service solutions, is proud to announce that it has achieved ISO 27001 certification, which is part of the growing ISO/IEC 27000 family of standards, an information security management system (ISMS) standard published in October 2005 by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC).

ISO/IEC 27001 formally specifies a management system that is intended to bring information security under explicit management control. Being a formal specification means that it mandates specific requirements. Organisations that have adopted ISO/IEC 27001 can therefore be formally audited and certified compliant with very high standards of practice.

The key benefits of 27001 are that it can act as the extension of the current quality system to include security and it provides an opportunity to identify and manage risks to key information and systems assets. Additionally it provides confidence and assurance to trading partners and clients and acts as a marketing tool. It also allows an independent review and assurance to clients of accredited companies on information security practices

Synthetix was awarded another ISO certification last year – ISO 9001 – which focuses on continuous improvement as a means to increase client satisfaction. It is supported by the UK Government and has only been awarded to around five per cent of UK businesses.

Peter McKean, Managing Director, Synthetix said: “By achieving this quality standard, Synthetix will create a more efficient and effective operation and also increase customer satisfaction and retention. The Synthetix company mantra is about delivering quality in all aspects of the business and we believe we are one of very few, if not the only, company of our type to have achieved both ISO 9001 and ISO 27001 certification.”

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For further information contact:
Adam Ashcroft, Tel: 01223 393671, Mob: 07808 129 300, E-mail: adam(at)synthetix(dot)com, Website: http://www.synthetix.com

About Synthetix

  •     Synthetix Ltd is a leading provider of online, multi-channel customer service solutions, including web self-service, FAQ knowledge-base software for mobile, e-mail, social customer service and contact centre knowledge-base software. Founded in 2001, Synthetix has unparalleled expertise in the field of 'Online Customer Service’ design and deployment.
  •     The company has become the marketing, customer service and web usability technology choice for blue-chip brands including the BBC, Virgin Holidays, Best Western Hotels, Travelodge, Unilever, Northumbrian Water, Principality Building Society , Low Cost Holidays, Yorkshire Building Society, Wessex Water, Mark Warner Holidays, easyJet Holidays and Welsh Water.

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Steph Smith

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