We are looking forward to coupling Mr. Wang's expertise in the retail industry with our already-successful warranty and insurance specialties.
Reston, VA (PRWEB) April 23, 2013
Workforce management software provider ServicePower Technologies (AIM: SVR) has hired a former Best Buy executive as its new U.S. chief operations officer.
Field management and retail industry veteran Joseph Wang will manage all operations in the United States, including ServicePower’s California-based call center. He will also oversee service network recruitment and field management for the company’s ServiceOutsourcing business.
Wang joins ServicePower with more than 10 years’ executive operations experience across the B2B and B2C service industries. Most recently, he served as the senior director of service channel strategy at Best Buy, where he designed and implemented strategic plans for all the retailer’s on-site North American workforces, including installation and repair for televisions, appliances and computers.
“Our recent growth in U.S. operations has triggered the need for veteran management skills in third-party contractors and employed field workforces,” said Mark Duffin, CEO of ServicePower. “Mr. Wang’s experience in operations and field management will add great value to the ServiceOutsourcing team, as well as to ServicePower. We are looking forward to coupling his expertise in the retail industry with our already-successful warranty and insurance specialties.”
Prior to his most recent role, Wang held several additional positions at Best Buy, including senior director of services fulfilment operations. During his tenure, he transformed a legacy repair infrastructure – 16 service depots and 22 regional in-home repair teams – into a competitive offering.
Wang also has extensive experience with the automotive industry, having held operations, sales and marketing positions with Ford Motor Company. He holds two bachelor’s degrees in psychology and Chinese from Ohio State University.
For more information about ServicePower, please visit http://www.servicepower.com.
ServicePower Technologies Plc is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.