New Research Shows Emotional Intelligence Improves Organizational Climate and Bottom-Line Performance, Presented at Harvard University in June

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A three-year study at Amadori, a European supplier to McDonalds, shows that managers who are more skilled with emotions perform better themselves and create higher levels of business performance. This is one of the first studies to link emotional intelligence, employee engagement, and organizational performance.

Emotional intelligence certification training improves leadership

New research shows emotional intelligence predicts leadership and business performance.

one of the first studies showing the link between the individual leader’s emotional intelligence, the impact on organizational climate, and how that drives performance.

Six Seconds, The Emotional Intelligence Network, published a new study showing that leaders with stronger emotional intelligence create higher performance. The three-year study was conducted at AMADORI, a supplier of poultry products to McDonalds in Europe. Key findings include:
1.    For individual managers, emotional intelligence scores predict 47% of the variation in manager’s performance scores.
2.    Emotional intelligence predicts 76% of the variation in organizational engagement.
3.    Plants with higher organizational engagement achieved higher bottom-line results.
4.    In addition, during the project, employee turnover also dropped by 63%.

One of the leaders of the project, Massimiliano Ghini, a professor of management at Alma Graduate School in Italy, says the study is important because it links three critical variables. “This is one of the first studies,” Ghini says, “showing the link between the individual leader’s emotional intelligence, the impact on organizational climate, and how that drives performance.”

Ghini will be presenting the results at Harvard University in June at the NexusEQ Conference. “Nexus” refers to the intersection of science and practice, and the conference will highlight cases like this demonstrating how emotional intelligence can be effectively used in businesses, as well as in education and health.

The study appeared this week on Six Seconds, The Emotional Intelligence Network. Six Seconds is a global organization supporting the development of emotional intelligence

According to the paper, emotional intelligence refers to a set of skills for understanding and using emotions effectively. The new paper describes a process of increasing self-awareness, self-management, and self-direction. These learnable skills appear to make managers more capable of building a workplace climate, or environment, where employees are effective.

According to Ghini, “The workplace climate is a driving force in how employees engage in their daily activities. When factors such as trust and teamwork are present, the research shows that the company generates better results. So the conclusion is simple: If we want business success, we need to equip leaders with the skills to make an environment where employees can work effectively.”

Six Seconds is a global not-for-profit network with over 50,000 members managed by leaders in 10 countries. It is one of the first, and the largest organizations dedicated to this movement, supporting emotional intelligence training, certification training, and education programs. Members include authors, scientists, coaches, trainers and educators in nearly 100 countries.

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Joshua Freedman
Six Seconds
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