Bureau Direct win the Outstanding Customer Service Award

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Leading online stationery company wins popular award at the 2013 Venda ECMOD Direct Commerce Awards.

ECMOD Award Winner 2013

ECMOD Award Winner 2013

This is one of the most fiercely contested categories so you have beat some serious competition to be crowned winners!

Sassy online stationery company Bureau Direct have won the Outstanding Customer Service award at the ECMOD Direct Commerce 2013 awards ceremony. Beating off competition from more established names, this award represents a victory for smaller retailers. The shortlised companies for the ECMOD awards this year included Argos, John Lewis, Littlewoods and Lakeland as well as well-known online and mail order companies such as Firebox and Boden.

Awarded to the retailer who could demonstrate exceptional levels of customer service, Bureau Direct are proud to have won this award as it represents a recognition of their highly individual approach to customer service as well as the genuine affection that their customers have for them. The judging criteria included feedback from customers which conveyed the warmth and personal contact that existed between Bureau Direct and their customers. By going against current trends, Bureau Direct represent the antithesis of call centre and voice-activated customer service, opting instead for named individuals, publishing all contact details and empowering staff to handle customers as individuals.

Now in their 15th year, these awards are for the catalogue and multichannel retail sector, and seek to celebrate the achievements of businesses of all scales and at all stages of development. Held this year on Thursday 18 April at Stamford Bridge, the home of Chelsea Football Club, the awards were presented by Sky News anchor Dermot Murnaghan. The Outstanding Customer Service award is regarded as one of the most popular awards due to the amount of entrants. According to ECMOD "This is one of the most fiercely contested categories so you have beat some serious competition to be crowned winners".

Joint owners Dominic and Jo Irons, brother and sister, were delighted with their victory. Dominic Irons says that “this award will mean so much to us because it really does demonstrate that smaller retailers can compete with more established big names. We work hard to identify how we can be different, to give customers a reason to shop with us, and to provide them with the kind of shopping experience that we ourselves would expect to receive”. Bureau Direct have specialised online for more than 10 years now, identifying key stationery brands that stand out from the average high-street stationers offering, such as Lamy pens from Germany and Whitelines notebooks from Sweden, and presenting a unique offering to customers.

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