We believe that proper training and continued education are two very important elements in creating a great customer experience with MCE
Omaha, NE (PRWEB) April 25, 2013
The recent hail storms in the Omaha, NE region affected upwards of 40,000 homes in the area. UASRC founding member company Mastercraft Exteriors is responding to homeowners by assisting them with their restoration needs.
Mastercraft Exteriors’ purpose is to serve customers and restore peace of mind. MCE has been serving the Omaha area since 2007 with over 1000 satisfied customers. “Mastercraft did an excellent job for us in the fall of 2010 and we couldn’t be happier. Not only would we recommend them but we have to all our friends,” states Linda Kirshenbaum of Omaha, NE. Mastercraft Exteriors is a nationally recognized contractor incorporated all over the country in more than 38 states.
Mastercraft Exteriors believes in putting themselves in partnerships with the organizations that lead their industry. They are a proud founding member of the UASRC, Haag Certified, and members of the Owens Corning Platinum Preferred Program and the BBB. Mastercraft Exteriors uses the most innovative technology including Pictometry and Acculynx to ensure their processes are efficient and seamless for their customers.
All of MCE’s field supervisors are thoroughly trained on the insurance claim and restoration process at Mastercraft University located at their headquarters in Rockton, IL. “We believe that proper training and continued education are two very important elements in creating a great customer experience with MCE,” says Bryan Becker, VP.
Mastercraft Exteriors is proud to have Joe Huber and Dan Metz leading their qualified team to help customers restore their homes in Omaha. “At MCE we put the same craftsmanship and care into your home as we would put into our own home,” says Joe Huber, GM.
Urgency is important as homeowners have a limited period of time to file a claim and complete the work. This limited claim period can be as short as 6 months. Please give Mastercraft Exteriors a call today to schedule a free damage assessment with one of their certified inspectors. 877-ROOFS-02 or mastercraftexteriors.com.
The UASRC was formed as a non-profit organization with the goal of inspiring positive change in the storm restoration industry. The mission of the UASRC is to promote the highest ethical standards in the restoration industry. Our Members adhere to a code of professional conduct, educate property owners about the insurance claims process, and give back to the community through outreach and charitable programs.
With over 150 years of combined experience in the roofing and restoration industry, our members look to make a positive impact on the industry by providing the best in-class service to homeowners affected by storms. The UASRC will also work closely with legislators, insurance companies, and both local and national media to improve the practices and image of the storm restoration industry.
After storms hit an area, homeowners are often approached by transient roofing companies to assist with insurance claims and repairing the damage. UASRC members will be instantly recognizable with their credentials and UASRC identification badges. As a best practice, you should look for the following to identify a legitimate roofer:
- Clearly represents their products and services, including adequate disclosures of all material terms in writing
- Provides proper information on their insurance coverage
- Openly identifies the nature, location and ownership of the business and clearly discloses all policies, guarantees and procedures relevant to the customer
- Abides by all written agreements and verbal representations
- Does not offer or agree to cover the insurance deductible
The UASRC was formed in part to give property owners the information they need to make an informed decision in regards to their storm related repairs. The UASRC Facebook page has a lot of great information on the storm restoration industry. The UASRC also serves as a resource for property owners and contractors that have fallen victim to disreputable contractors, and insurance claim related issues.