SECU Chooses Wincor Nixdorf Multi-Vendor Software Solution; Increases Efficiency, Reduces Expenses, Enhances Member ATM Experience for Nation’s Second Largest Credit Union

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Members of Raleigh, NC-based State Employees’ Credit Union (SECU), one of the nation’s largest credit unions, soon will begin enjoying an enhanced experience when visiting SECU ATM locations throughout North Carolina.

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SECU was looking to expand functionality and enhance the ATM delivery channel for our members..
- Leanne Phelps, SECU Senior Vice President, Card Services.

Wincor Nixdorf, recognized as a global leader in the development of innovative self-service solutions for financial institutions and retailers, recently signed an agreement with SECU to provide a wide range of multi-vendor software solutions to manage the credit union’s fleet of over 1,100 ATMs. Wincor Nixdorf’s “ProClassic” multi-vendor software suite was chosen by the credit union for its broad range of functionality, scalability and ease of implementation.

“SECU was looking to expand functionality and enhance the ATM delivery channel for our members. With increasing fraud and operational costs, we also needed a software platform that would allow us to increase security, manage the complexities of changing regulations with ease and provide our members and staff with the tools they need to be as efficient as possible,” said Leanne Phelps, SECU Senior Vice President, Card Services.

Ranked as the second largest credit union in the United States with assets of over $25 billion and 1.8 million members, SECU is the largest credit union in the U.S. to implement Wincor Nixdorf’s ProClassic software suite.

“Wincor Nixdorf’s ProClassic suite allows financial institutions to offer enhanced functionality through their self-service channel while reducing operational expenses by easily and seamlessly running all of their self-service devices regardless of the hardware manufacturer on one platform,” said Oliver Weber, Chief Executive Officer of the company’s Austin, Texas-based U.S. operations.

Wincor Nixdorf was the first ATM manufacturer to develop a multi-vendor software solution and is recognized as one of the leaders worldwide.

The ProClassic suite consists of multiple solutions including terminal, monitoring and security software that will enable SECU to more effectively manage their self-service channel. One significant change that SECU’s membership will enjoy is the ability to deposit cash and checks without using an envelope. In addition, credit union members will enjoy benefits such as colorful, customized on-screen messages and an e-mail receipt option should they choose not to receive a printed receipt.

One of the world’s leading providers of self-service technology solutions for financial institutions and retailers, Wincor Nixdorf has a presence in more than 100 countries and provides services and solutions to 20 of the world’s top 25 banks. Wincor Nixdorf’s portfolio of hardware, software, maintenance and consulting solutions provides continual refinement, automation and monetization of the retail banking process, while also focusing on enhancement of the customer experience. Headquartered in Paderborn, Germany, with manufacturing plants in Germany and Singapore, the company’s U.S. operations are based in Austin, Texas. For more information, visit

A not-for-profit financial cooperative owned by its members, SECU has been providing employees of the State of North Carolina and their families with consumer financial services for 75 years. With 1.8 million members, SECU provides services through 248 branch offices, 1,100 ATMs, 24/7 Contact Centers and a website,


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Kathryn Bonesteel
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