Hidden Hearing Release Information on Customer Survey

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Specialists in private hearing healthcare, Hidden Hearing, have released information from their 2012 customer survey.

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Following the fitting of their hearing aid, three quarters (73%) of customers said hearing aids improved their quality of life.

In November 2012, Hidden Hearing conducted a survey of 756 customers and 226 family and friends about their experience of gaining clearer hearing.

The survey found that 65% of customers said that asking people to repeat themselves was one of their first signs of hearing loss, while 73% of friends and family said being asked to repeat themselves frequently was a sign.

57% of customers also cited needing to turn up the TV and radio volume, while 60% of their family and friends also identified turning the volume up as a sign of hearing loss.

Following the fitting of their hearing aid, three quarters (73%) of customers said hearing aids improved their quality of life. 50% of customers said their hearing had greatly improved while 46% of family and friends said it had greatly improved with 54% saying their relationship with the person had also improved.

A spokesperson for Hidden Hearing said:

“The results of this survey reveal just how much of a difference getting your hearing checked and being fitted with a hearing aid can have on your enjoyment of day to day life and relationships with other people.”

With more than 40 years’ experience in treating hearing loss, Hidden Hearing is entrusted with the care of more than 100,000 people each year. The firm has 84 hearing centres across the UK, all catering for a range of needs and budgets. Specialising in hearing tests and hearing aids, the company also offer a variety of hearing aid accessories and in 2005, became the first dedicated hearing retailer to be recognised as an Investor in People.

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Vicky Moore
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