ShoreGroup Implements its Largest Single Management Deployment within the Financial Sector to Date, Managing 240,000 Phones and Video Endpoints

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ShoreGroup’s highly scalable CaseSentry Operational Services Automation (OSA) software is now managing vital unified communications and collaboration services for more than 600,000 endpoints in the financial industry.

ShoreGroup, Inc., a premier managed service, management software development and professional services firm, today announced that it has completed its largest unified communications management deployment to date within the financial sector. The company’s CaseSentry Operational Services Automation (OSA) software is now managing unified communications at 4 of the top 10 global financial institutions, with a total of more than 600,000 endpoints spanning 65 countries now under coverage in this industry.

The latest financial institution being managed by the company’s CaseSentry platform consists of 240,000 Cisco IP phone and video endpoints, and more than 1,100 systems supporting the bank’s critical unified communication and collaboration services. The deployment also included configuration of dashboard applications aligned to the bank’s global business process, and e-bonding that supports integration between CaseSentry and the bank’s enterprise service management application.

Since activation, CaseSentry’s automated monitoring process continuously conducts more than 50,000 simultaneous tests on the environment to identify, validate and provide immediate visibility to the precise source of current or emerging issues that may impact the bank’s business process. In addition, CaseSentry collects and analyzes data from more than 28,000 sources to provide visibility to real-time performance issues and long-term trending. Support personnel manage the environment using intuitive dashboards, status displays and real-time case updates sent to the bank’s service management system for attention.

“Large distributed financial institutions are ideal candidates to benefit from unified communications and collaboration applications. As these technologies become an integral part of their business process, the need to manage their availability and performance becomes paramount,” said Scott Kimmelman, ShoreGroup’s Vice President of Business Development. “There are several factors that are driving our success in the global financial sector. Among them is the innovative security approach we’ve taken with CaseSentry, which meets the most demanding requirements that financial institutions have. Second is CaseSentry’s scalability that enables us to effectively manage the world’s largest private and cloud-based unified communications networks. The depth of our automated management processes then ensures the highest service levels are maintained, while at the same time reducing operational support costs.”

About ShoreGroup

ShoreGroup is the globally recognized managed services company helping customers achieve their strategic goals by empowering IT operations. Our service approach enables customers to leverage ShoreGroup's expert knowledge and comprehensive patented management technology to create and ensure the optimal success of their vital unified communications, collaboration, contact center, virtualized data center and network assets.

Our customers are major enterprises, cloud and hosted solution providers, medium to large businesses and government agencies that rely on ShoreGroup's service solutions to realize their business objectives for reduced IT operational costs, service assurance, improved availability and performance, and increased customer satisfaction. ShoreGroup's innovative services are delivered directly or through leading channel partners who recognize that ShoreGroup has the best in class service and management technology in the industry.

Additional information about ShoreGroup’s products and services can be found at

ShoreGroup®, SG Logo®, CaseSentry® and ShorePatrol® are registered trademarks, and FieldWatch™ is a trademark of ShoreGroup, Inc. Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. All other marks are property of their respective owners.

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Joanne VanAuken
ShoreGroup, Inc.
(212) 364-6800
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