Cloud contact centers require an advanced call center software capable of delivering outstanding features
Fredericton, NB (PRWEB) April 30, 2013
The Certified Partner Program is designed for Hosted Service Providers of Voice and PBX services looking to expand and offer Managed Call Center ACD services using Q-Suite. It has been developed to support existing and new service providers by offering a managed deployment of the industry leading multi-tenant call center software. Partners will benefit from the direct participation of Indosoft's technical team with their customer setup and on-going support.
As a leading software for Cloud based Contact Centers, Q-Suite 5.7 allows managed and hosted service providers to deploy a full-featured Call Center ACD with feature sets to meet the requirements of most modern day contact center operations. Skills based Routing, Queue Priority, Predictive Dialer, Real-time Wallboards, Historical reporting and integration to Workforce management software are all available out-of-the-box with this high availability platform. It offers the ability to theme and private label the multi-tenant call center solution.
“Next-generation cloud contact centers using Asterisk require an advanced multi-tenant ACD and Dialer software capable of delivering outstanding features," said Gabe Bourque, CEO at Indosoft. “This partnership program eliminates the capital investment required for software licenses while providing the full backing of Indosoft's technical expertise for on-going support.”
About Indosoft Inc.
Indosoft Inc. is the developer of Q-Suite, the leading multi-tenant contact center ACD and Dialer software suite for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over 12 years. Q-Suite ACD for Asterisk with skills based routing and queue prioritization, comes with .NET and XML library for Computer Telephony Integration (CTI). Q-Suite is also available as a private label contact center technology solution for channel partners.