Customer Service Training Flaunts Primetime Cool

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Trainevision, Inc. cracks the code on “employee engagement” with Customer Service Intelligence™, its award-winning new video training product for the media savvy workforce. This is not your granddad’s corporate training.

Hollywood production sets

Production Values Enhance Learning

“US companies lose about $83 Billion annually due to poor customer service," said Trainevision co-founder and CEO, Leigh Gregory. "This is a very expensive symptom of poor company culture. Customer service training has to go deeper."

The plot could be from a primetime television show. The actors have been on television shows like CSI Miami, Blue Bloods, Grey’s Anatomy, and How to Live with Your Parents (For the Rest of Your Life). And the production values and special effects are first rate. What’s wrong with this picture? Nothing at all. It’s just seriously engaging customer service training from Burbank, California startup, Trainevision, Inc.

“US companies lose about $83 Billion annually due to poor customer service. This is a very expensive symptom of poor company culture,” said Trainevision co-founder and CEO, Leigh Gregory. “Customer service training has to go deeper to address the internal, interdepartmental and crisis management aspects. When empathy, respect, and creative problem solving are part of a company’s DNA, they have positive and long-term effects on products and services. And as a natural part of the process, external customers receive great service that comes from the heart.”

The Trainevision team used their own Blended Matrix™ instructional design to mine crucial customer service learning points while employing television scriptwriting and production techniques to seamlessly weave them into the story and character development. The plot of Customer Service Intelligence™ takes place in the year 2020, and follows Dr. Ben Chase and his elite team of behavioral psychology detectives as they investigate three of the toughest “missing customer” cases of their careers. As the episode unfolds, acronyms are used to aid memory and keep all the learning points top of mind for the Learners. The team also leveraged their performance improvement backgrounds to include reward and recognition through a built-in awards show at the close of the instructor-led session. The product comes in DVD instructor-led, Streaming instructor-led, and SCORM conformant eLearning versions. Trainevision’s “scientific art” approach is geared to provide serious learning, deep engagement and meaningful appreciation for the Learner’s time and effort.

“For years now, the corporate training industry has been asking for engaging, entertaining training that can hold the attention of today’s learners,” said Marguerite Gregory, co-founder and VP of Product Development. “The average employee watches close to 40 hours of television per week. What can be more engaging than a format they already know and love? Why reinvent the wheel?”

Companies can purchase Customer Service Intelligence™ through Trainevision’s ecommerce site or online through their many distributors throughout the US, Canada, UK, South Africa and Australia.

About Trainevision
Trainevision, Inc. is a performance improvement company located in Burbank, CA. Trainevision produces off-the-shelf video heavy eLearning, Streaming and DVD learning solutions for small, medium and large companies that are looking to improve the soft skills performance of their employees. For more information, visit or follow @Trainevision on Twitter or like them on Facebook!


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