iService Mobile Brings Support To Customers Where They Need It

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One-to-One Service.com announced today the release of iService Mobile, an online customer service platform for mobile devices that delivers web self-help, captures customer questions, and provides a portal for managing email preferences and mailing list subscriptions.

"We designed iService Mobile to provide mobile support without the need for installing any additional apps, which customers will rarely do unless it's something they use every day."

Scott Whitsitt, Founder and CEO of One-to-One Service.com

One-to-One Service.com, Inc., a leading provider of customer interaction software, announced today the availability of iService Mobile. The online customer service and marketing solution is designed to be easily customized and integrated into the mobile website of users of the iService Customer Interaction solution. The new solution can be delivered via the cloud or on-premise and takes advantage of the Software as a Service (SaaS) model for rapid deployment.

"Customers are increasingly using their mobile devices for online shopping and conducting business," said Scott Whitsitt, founder and CEO of One-to-One Service.com. "Research has shown that customers expect to find support using the same channel as their original transaction. That is, if they purchase online they look for support on the website. If they're using a mobile ecommerce site, they'll expect support from that same channel. We designed iService Mobile to fit into that space without the need for installing any additional apps, which customers will rarely do unless it's something they use every day."

Designed as a mobile website, iService Mobile leverages the existing features of the iService customer interaction solution, but in a mobile friendly format. With iService Mobile, customers can:

  • Access the iService self-service FAQ site in mobile format
  • Subscribe to mailing lists or update email preferences
  • Submit questions directly into the iService email response application

iService Chat, a live chat solution scheduled for release this summer, will be integrated with the iService Mobile support platform providing even more options for customers on the go.

About One-to-One Service.com
One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.

iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
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