Cary, NC (PRWEB) May 03, 2013
TrialCard announces that they have been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. “We are pleased to be recognized as a Center of Excellence by BenchmarkPortal,” said David Cunningham, CEO TrialCard “From its beginning, Trialcard has prided itself with the customer service that we give to our customers.”
Contact Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. Ed Jordan, Director, TrialCard Support Center, states, “BenchmarkPortal rated our support center on metrics such as first call resolution, average call wait time, and efficiency for our customers. We are proud of our efforts to serve our customers. We are proud to be a Center of Excellence.”
“A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence. The obvious beneficiaries of this commitment are the center’s employees and customers,” said Bruce Belfiore, CEO, BenchmarkPortal. BenchmarkPortal awards the “Center of Excellence” designation to customer service call centers that rank in the top ten percent of the call centers surveyed. They are judged against a Balanced Scorecard of metrics for efficiency and effectiveness. Those contact centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.
“The TrialCard Support Center handled 1.2 million calls last year on behalf of our customers. The Center of Excellence designation demonstrates to our customers that the service we provide on those calls is at the highest level,” said Mark Bouck, President, TrialCard.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit http://www.BenchmarkPortal.com
About TrialCard, Inc.
TrialCard Incorporated provides a comprehensive portfolio of Rx Lifecycle Solutions at Point of Care, Patient Access Management, and Point of Sale for the life-cycle of pharmaceutical brands. Since opening its doors in 2001, TrialCard has been awarded seven patents related to the processing and marketing of patient access programs. TrialCard is the largest provider of patient access programs in the industry, processing over $1 billion in patient benefits per year to help brand manufactures achieve their goals with prescribers, patients, and pharmacists. For more information on Trialcard, please visit http://www.trialcard.com.
Contact: Scott Kirby, Product Manager, TrialCard 919.415.3137